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Tosan Nyiahule

@tosannyiahule

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Dedicated Lead Qualifier and Appointment Setter delivering exceptional customer service and targets.

Nigeria

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What I'm looking for

I’m looking for a role where I can qualify leads, handle objections, and set appointments using HubSpot/Salesforce—while delivering excellent, compliant customer support and consistently meeting KPIs.

I am a dedicated and highly skilled Lead Qualiﬁer and Appointment Setter with a proven track record of delivering exceptional customer service and exceeding targets. I bring experiences in cold calling, lead qualifying, appointment setting, and building long-lasting relationships that drive customer satisfaction.

I’m proficient in using CRM tools like HubSpot and Salesforce to manage leads and enhance customer interactions. I excel at objection handling and lead qualifying to increase sales and promote organizational success, with strong follow-up and lead nurturing strategies.

I’ve consistently met or exceeded KPIs through high-volume outbound calling and responsive support—resolving complex customer complaints to boost loyalty and retention, and improving sales and appointments through stronger objection handling. I’m comfortable using multi-channel communication (phone, email, chat, SMS) and maintaining accurate records while ensuring compliance.

Experience

Work history, roles, and key accomplishments

Cold Caller

The Call Gurus

Aug 2024 - Nov 2025 (1 year 3 months)

Performed high-volume outbound cold calls to introduce services, qualify leads, and schedule appointments for the sales team. Tracked call outcomes and managed prospect pipelines in CRM tools, consistently meeting or exceeding KPIs.

Cold Calling Lead Qualification Appointment Setting Objection Handling CRM (Hubspot Salesforce)Pipeline Management Sales Tools Convoso

Customer Service Rep

Outsource Global Technologies Limited

Jun 2023 - Feb 2024 (8 months)

Handled medical records customer support by maintaining accurate patient records and assisting patients with medical record requests. Entered and secured information in electronic health systems and ensured compliance with legal and regulatory guidelines while scheduling and following up on appointments.

Customer Support Medical Records Appointment Scheduling Record Request Follow Ups Data Entry

Sales Development Rep

NovaPay Financial

Feb 2021 - Nov 2022 (1 year 9 months)

Prospected and qualified leads for a fintech startup, maintaining a 30% conversion rate from demo to close. Improved campaign performance by increasing email open rates by 40% through messaging optimization using Salesforce Outreach for pipeline management.