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Goodness Ayuba

@goodnessayuba

Results-driven remote professional delivering reliable, high-quality work with clarity, speed, and strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I’m a results driven remote professional with experience in customer support, data management, lead generation, virtual assistance, outbound calling, and online communication. I’ve worked with international clients, handling lead generation, appointment setting, customer inquiries, and CRM management while maintaining high response times and strong client satisfaction.

In my recent roles, I’ve consistently met and exceeded performance targets, generated qualified leads, and built strong relationships with prospects through clear, persuasive communication. I’m comfortable using collaborative tools and CRMs, adapting quickly to new systems, and working independently without supervision.

Beyond my professional work, I’m deeply interested in personal development, digital entrepreneurship, and building online income streams. I enjoy learning about remote work trends, improving my communication skills, and creating digital products in the lifestyle and self-development space.

I’m proactive, reliable, and growth-oriented, and I’m looking to contribute my skills to companies that value initiative, performance, and long-term impact.

Experience

Work history, roles, and key accomplishments

Current

Remote Cold Caller/Appointment Setter

Current

HYPR Service, U.S.A

Apr 2022 - Jan 2025 (2 years 9 months)

Responsible for making 300 calls daily, booking appointments, and qualifying leads. Utilized CRM software to track call activities and results while overcoming objections professionally. Worked closely with the sales team to ensure smooth transitions from appointment booking to sales.

Cold Calling Appointment Setting Lead Qualification CRM Software Objection Handling Communication Time Management Customer Engagement

Current

Remote Cold Caller/Appointment Setter

Current

HYPR Service, U.S.A SC

Apr 2021 - Jan 2025 (3 years 9 months)

Responsible for making 300 calls daily to book appointments and qualify leads. Utilized scripts to inform clients about services and tracked call activities for efficient lead management.

Cold Calling Lead Qualification Appointment Setting CRM Software Communication Time Management Customer Engagement

Data Management Specialist

Exodus Property Solution

Mar 2023 - Feb 2026 (2 years 11 months)

Maintained and improved company databases, performing data entry, validation, and quality checks to ensure high data integrity and generated actionable reports to support business decisions.

Data Management Data Validation Reporting CRM Excel Data Quality Data Protection Process Improvement

Lead Generation Specialist

Hypr Service

Jan 2021 - Dec 2022 (1 year 11 months)

Conducted outbound cold-calling campaigns to generate and qualify leads, scheduled appointments for sales teams, and maintained detailed CRM records to improve lead conversion strategies.

Lead Generation Cold Calling Appointment Setting CRM Sales Qualification Salesforce HubSpot

Remote Customer Service Rep

Rent To Own, U.S.A

Mar 2019 - Mar 2022 (3 years)

Promoted real estate services through outbound calls, resolved customer complaints, and upsold to previous customers by identifying additional needs.

Customer Service Upselling Outbound Calling Lead Qualification Communication CRM Software Problem Solving

Customer Service Representative

Kinzel Benefits

Oct 2019 - Jan 2021 (1 year 3 months)

Handled high-volume customer interactions (100+ connected calls/day), delivered policy guidance, maintained CRM records, and achieved an 80% qualified-lead-to-sale conversion and consistent target overperformance.

Customer Service CRM Lead Conversion Insurance Knowledge Documentation Customer Retention Zendesk

Remote Customer Service Rep

FairMoney

May 2017 - Jan 2019 (1 year 8 months)

Responded promptly to customer inquiries, ensuring complete satisfaction while excelling in data entry, upselling, and cross-selling.

Customer Service Data Entry Upselling Cross Selling Communication Problem Solving CRM Software

Program Officer (Volunteer)

New Life Mental Health

Aug 2016 - Jan 2017 (5 months)

Oversaw program development and drafted proposals for grant acquisition, contributing to the organization's mission and outreach efforts.

Program Development Proposal Writing Communication Team Collaboration Project Management Research

Education

Degrees, certifications, and relevant coursework

National Open University

Master of Science, Peace and Conflict Resolution

Pursuing a Master's degree in Peace and Conflict Resolution, focusing on understanding and addressing the complexities of conflict and fostering peace in various contexts.

Houdegbe North American University

Bachelor of Science, International Relations

2019 -

Completed a Bachelor's degree in International Relations, studying global politics, international diplomacy, and the impact of international organizations.