Maryann Obiekwe
@maryannobiekwe
Experienced virtual assistant and customer support specialist driving appointment-setting and client satisfaction.
NigeriaWhat I'm looking for
I am a results-driven virtual assistant and customer support professional with strong experience in B2B appointment setting and frontline customer service. I consistently deliver qualified leads and maintain reliable pipelines that support high sales conversion rates.
At Greenlight Capital I booked an average of 30+ qualified B2B sales appointments per month, kept a pipeline of 20+ high-conversion leads weekly, and used CRMs like HubSpot, GoHighLevel, and Salesforce to ensure timely follow-up and accurate tracking.
Previously at Multichoice I provided multi-channel support for subscriptions, billing, and technical inquiries, processed payments, escalated complex issues, and kept detailed CRM records to ensure customer satisfaction and swift resolution.
I bring strong conflict-resolution skills, empathy, and organized attention to detail, and I seek roles where I can apply my communication, scheduling, and CRM expertise to drive measurable business results.
Experience
Work history, roles, and key accomplishments
B2B Appointment Setter
Greenlight Capital
Apr 2024 - Present (1 year 6 months)
Booked 30+ qualified B2B sales appointments per month and maintained a pipeline of 20+ high-conversion leads weekly, contributing to a sales closing rate above 25%. Conducted multichannel cold outreach achieving a 20–30% response rate and qualified prospects using BANT before handoff.
Customer Service Representative
Multichoice
Apr 2023 - Mar 2024 (11 months)
Delivered frontline support for subscriptions, billing, and technical issues, processed payments and invoices, and maintained detailed CRM records while escalating and following up on complex cases to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Science, History and Diplomatic Studies
Completed a Bachelor of Science in History and Diplomatic Studies at the University of Port Harcourt, graduating in January 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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