Open to opportunities

Omeruo Perpetual

@omeruoperpetual

Customer support and sales specialist driving conversions and customer satisfaction through empathy and process-driven outreach.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role in customer support or sales where I can drive conversions, improve satisfaction, use CRM tools, and grow into leadership.

I am a versatile customer support and sales specialist with over five years' experience managing high-volume outreach, CRM workflows, and lead qualification for remote and on-site roles. I consistently convert prospects into qualified appointments, improve retention, and boost revenue using tools like HubSpot, Salesforce, Trello, and automation platforms.

I have a proven record of exceeding conversion targets—scheduling 25–30 qualified appointments weekly and achieving a 28% appointment conversion rate—and improving customer satisfaction by 25% through effective complaint resolution and upselling. I thrive in agile, remote environments, prioritize clear communication, and deliver measurable improvements in engagement and revenue.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent (Volunteer)

Current

By My Side

Jun 2025 - Present (6 months)

Provided empathetic chat-based support to individuals seeking assistance, strengthening community engagement and improving service responsiveness.

Chat Support Empathy Documentation Community Engagement Remote Support

Cold Caller & Appointment Setter

Win Academy Real Estate Company

Apr 2025 - Sep 2025 (5 months)

Conducted 150–200 outbound cold calls daily and scheduled 25–30 qualified property consultation appointments weekly, achieving a 28% appointment conversion rate through consistent follow-ups.

Cold Calling Appointment Setting Lead Qualification CRM Outbound Sales Data Entry

Customer Support Specialist

Freelance

May 2023 - Mar 2025 (1 year 10 months)

Resolved billing and service issues to improve customer satisfaction by 25% and identified upsell opportunities that increased monthly revenue by 15%, while producing weekly performance reports.

Customer Support Upselling CRM (Hubspot Salesforce)Reporting Troubleshooting Time Management

Sales Representative

DStv Nigeria

Aug 2018 - Apr 2023 (4 years 8 months)

Handled customer inquiries and complaints, improved retention and satisfaction by 25% through personalized service, and generated consistent upsells and referrals via strong rapport-building.