Okolo Oluchukwu
@okolooluchukwu
Customer care and telesales leader skilled in CRM-driven growth, client retention, and team coaching.
NigeriaWhat I'm looking for
I am a goal-driven customer care and sales specialist with over 4 years of experience in telesales, client retention strategies, and CRM management. I consistently exceed targets and drive revenue by optimizing sales pipelines and delivering high-quality customer engagement.
I have hands-on expertise with HubSpot and working knowledge of Salesforce, where I optimized workflows, automated follow-ups, and improved response rates and adoption. My initiatives increased customer retention by 28%, reduced churn by 15%, and cut issue resolution time by 35%.
As a team leader I coached and scaled telesales teams, developed training programs for 500+ customers and internal staff, and implemented feedback systems that raised NPS by 20%. I seek to apply my CRM, coaching, and process-improvement skills to advance customer success and revenue growth.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Plistbooking.com
Aug 2024 - Present (1 year 10 months)
Increased customer retention by 28% through proactive account management and upselling; led onboarding for 500+ customers and reduced churn by 15% while optimizing HubSpot workflows to improve engagement by 40%.
Customer Care/Telesales Team Lead
New Credage Microfinance Company
Jun 2023 - Jul 2024 (1 year 1 month)
Led a telesales team of 10+ agents, driving a 15% monthly increase in loan approvals and boosting NPS by 20% through feedback initiatives and training that cut onboarding time by 30%.
Customer Care Agent
Somemoni Microfinance Company
Mar 2017 - Sep 2019 (2 years 6 months)
Managed 200+ client accounts monthly and 80+ daily inbound calls, maintained <2% error rate, and exceeded sales targets by 20% while reducing late repayments by 15% via proactive follow-up strategies.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology, Enugu
Ordinary National Diploma, Management
2020 - 2022
Completed an Ordinary National Diploma (OND) in Management with coursework focused on business administration and sales-related management principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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