Ololade Atoyebi

I’m a results-driven telesales and customer relationship professional with experience across telesales, customer service, and CRM management. I generate leads, nurture prospects, close sales, and maintain long-term customer relationships through persuasive communication and consultative selling.

In my telesales/customer success role, I contacted prospects and existing customers to promote products and services, qualified leads, and converted prospects into paying customers. I handle objections professionally, follow up consistently to maximize conversion rates, and maintain accurate customer records and sales activities in CRM systems.

Recently, I worked as a Customer Service Representative on a remote contract, responding to inquiries by phone, email, and chat while resolving complaints promptly. I also documented customer interactions accurately in CRM tools, educated customers on products and services, and identified upselling opportunities without compromising customer satisfaction.

Earlier, I supported customers at Jumia part-time by updating CRM records, generating engagement and pipeline reports, and organizing leads with tracked follow-ups. I focus on performance metrics, customer-focused problem-solving, and using digital tools to improve workflow efficiency.