Bello Olabode
@belloolabode
Sales retention specialist driving revenue growth through cold calling, CRM mastery, and team leadership.
NigeriaWhat I'm looking for
I am a results-driven sales and retention specialist with over 10 years of experience in banking and telecom, focused on converting prospects and maximizing client lifetime value. I consistently exceed targets through disciplined prospecting, consultative selling, and CRM-driven engagement.
At enterprise scale I managed 200+ accounts and delivered measurable improvements including 25% client retention uplift, 95% first-call resolution, and significant CSAT gains. I have hands-on experience with Salesforce, HubSpot, Microsoft Dynamics and other CRM platforms to track pipelines and identify upsell opportunities.
I have led and coached teams of 15+ sales professionals to outperform quotas and improve operational metrics, while also implementing process and quality controls that increased accuracy and SLA performance. My background spans frontline customer care to branch operations and relationship management.
I bring strong negotiation and stakeholder engagement skills, a results-first mindset, and full-time availability with remote-work readiness. I am motivated to apply my cold-calling expertise and retention strategies to drive revenue and deepen client relationships.
Experience
Work history, roles, and key accomplishments
Sales Retention Specialist
First Bank of Nigeria Ltd
Jan 2015 - Dec 2024 (9 years 11 months)
Generated recurring revenue via cold calling and CRM-driven engagement for 200+ enterprise accounts, achieving 100% retention of a multi‑million portfolio and leading a 15‑person sales team to consistently exceed targets.
Operations Lead
Union Bank of Nigeria Plc
Jan 2013 - Dec 2015 (2 years 11 months)
Coordinated client-facing operations and introduced process improvements that eliminated discrepancies and improved efficiency and service quality across transactions.
Customer Care Representative
MTN Nigeria
Jan 2012 - Dec 2013 (1 year 11 months)
Delivered high-volume inbound/outbound customer engagement, ranking in top 10% performance by driving retention, up‑selling and consistently exceeding monthly targets.
Education
Degrees, certifications, and relevant coursework
Unknown (Ethical Data Handling and Usage)
Professional Training Certificate, Data Ethics
2024 - 2024
Completed a course on ethical data handling and usage addressing responsible data practices.
First Bank of Nigeria (Retail Business Products)
Professional Training Certificate, Retail Banking
2024 - 2024
Completed internal Retail Business Products training focused on retail banking products and sales.
Unknown (Professional Conduct & Ethics)
Professional Training Certificate, Professional Ethics
2020 - 2020
Completed professional conduct and ethics training focused on workplace ethics and professional standards.
AFAXELOS (PRINCE2 Foundation)
PRINCE2 Foundation, Project Management
2018 - 2018
Achieved PRINCE2 Foundation certification in project management methodology and processes.
FDHL International (Treasury Operations & Services)
Professional Training Certificate, Treasury Operations
2017 - 2017
Completed training in treasury operations and services covering cash management and treasury processes.
Unknown (Customer Service Proficiency)
Professional Training Certificate, Customer Service
2013 - 2013
Completed customer service proficiency training focused on service quality and customer engagement.
IBFC Agusto (Foundational Credit Principles)
Professional Training Certificate, Credit Principles
2013 - 2013
Completed training on foundational credit principles covering credit assessment and lending fundamentals.
UJUniversity of Jos
Bachelor of Science, Plant Science & Technology
2005 - 2009
Completed a Bachelor of Science in Plant Science & Technology with focus on agricultural sciences and applied plant technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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