Open to opportunities

falilat isah

@falilatisah

Message

Appointment setter and sales/customer support specialist driving qualified leads and retention.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced remote role where I can own inbound/outbound calling, qualify leads, schedule appointments, and deliver outstanding customer support while partnering with sales and operations to drive measurable performance.

I’m a results-driven appointment setter and customer support/sales professional with 6+ years of experience in call center and remote BPO environments. I handle high-volume inbound and outbound calling, qualify leads, schedule appointments, and resolve customer issues—building rapport, addressing objections, and converting prospects into qualified opportunities.

I’ve supported B2B and B2C clients across the US while using CRM systems and dialers to document interactions and track performance. I also bring customer success leadership experience—onboarding clients, reducing churn through tailored solutions, improving adoption, and training teams—using tools like Salesforce, HubSpot, Zoho, and dialing platforms such as Twilio, Convoso, ReadyMode, and VICIdial.

Experience

Work history, roles, and key accomplishments

Sales Agent

Report Owl

Feb 2025 - Jan 2026 (11 months)

Handled inbound calls from prospects seeking credit repair services, reviewed clients’ credit reports, and recommended appropriate credit repair solutions. Prepared detailed call summaries for processing by legal and operational teams.

Credit Scoring Credit Repair Processes Objection Handling CRM Inbound Calls Credit Reports Customer Education

Customer Care Agent

Consumer Opportunity

Jun 2024 - Feb 2025 (8 months)

Managed customer inquiries by making and receiving outbound/inbound calls and assisted customers through the onboarding process. Monitored call volume and performance metrics to improve service delivery.

Inbound Outbound Calls Customer Service Specials Inbound Calls Outbound Calling Customer Onboarding Customer Support Performance Metrics

Outbound Specialist

Debt Solutions

Feb 2024 - Jun 2024 (4 months)

Conducted outbound and inbound calls to pre-qualify leads for debt solution programs and assessed clients’ debt profiles through qualifying questions. Documented details in CRM systems with compliance, scheduled appointments, and transferred qualified leads to licensed agents.

Outbound Calling Inbound Calls Debt Profile Assessment Objection Handling Customer Education Compliance Appointment Setting

Customer Relationship Executive

Fortresscredit Investment Limited

Apr 2023 - Feb 2024 (10 months)

Managed fintech client relationships by supporting product adoption and onboarding on the company’s platforms. Reduced churn by delivering tailored solutions, gathered client feedback for product improvements, and produced customer health and account performance reports.

Integration Support Customer Health performance reporting Customer Support Complaint Handling Account Related Issues Multi Channel Customer Service Product Feedback Customer Satisfaction Product Adoption Client Onboarding Relationship Management Client Reporting Customer Retention Customer Relationship Management

Head Business Dev & Customer Service

Fortresscredit Investment Limited

Jul 2021 - Oct 2021 (3 months)

Led business development and customer success efforts, securing key partnerships and overseeing customer success strategies for fintech clients. Collaborated with international B2B clients, provided engagement and training, built scalable customer success processes, and participated in recruitment and staff training.

Business Development Partnerships Customer Success B2B Client Management Client Engagement Training Process Improvement Customer Success Operations Recruitment Training

Call Center Agent

Ison BPO

Jan 2019 - Jan 2020 (1 year)

Handled high-volume inbound customer calls and provided first-time resolutions using CRM applications. Documented detailed notes of client interactions in CRM systems.

Inbound Calls Customer Support First Call Resolution CRM Data Entry First Time Resolution

Sales Executive

Globacom Nigeria

Jan 2017 - Jan 2018 (1 year)

Sourced leads, presented Globacom products to individuals and organizations, and sold products to qualified organizations. Managed client accounts to optimize retention.

Lead Sourcing Sales Account Management Account Retention Sales Presentations Retention

Customer Care Intern

First City Monument Bank

Jun 2013 - Mar 2014 (9 months)

Assisted customers with account inquiries, transaction issues, and general banking services while supporting complaint handling and escalation of complex cases. Educated customers on online banking products and assisted onboarding to internet banking.

Banking Customer Service Transaction Support Complaint Handling Online Banking Education Administrative Support Customer Service Complaint Resolution Escalation Support