Open to opportunities

Tj Johnson

@tjjohnson

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Experienced NOC Analyst with a strong background in network support.

United States

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and the chance to tackle challenging network issues.

I am a dedicated NOC Analyst with extensive experience in monitoring and troubleshooting networks, servers, and applications. My journey began in the telecommunications sector, where I honed my skills in maintaining network integrity and ensuring optimal performance. At Symplr, I proactively managed incidents and supported a follow-the-sun operations center strategy, demonstrating my commitment to operational excellence.

Throughout my career, I have worked with industry-leading tools such as SolarWinds and Alert Logic, and I possess a deep understanding of network protocols and security measures. My role as a Network Support Engineer at IBM allowed me to engage with VIP customers and implement critical network maintenance tasks, showcasing my ability to manage complex IT projects effectively. I thrive in fast-paced environments and am passionate about leveraging my technical expertise to drive success.

Experience

Work history, roles, and key accomplishments

NOC Analyst

Symplr

May 2021 - Jan 2025 (3 years 8 months)

Proactively and reactively monitored and troubleshot various networks, servers, applications, and core infrastructure issues using tools like Solarwinds and Alert Logic. Maintained and updated ticket history across multiple systems including Service Now and Ivanti, while performing daily system tasks such as verifying hardware integrity and reviewing logs.

ServiceNow Troubleshooting Solarwinds Alert Logic Service Now Incident Management System Administration

NOC Analyst

ITC Global

Jul 2020 - Oct 2020 (3 months)

Provided frontline support for incoming calls, emails, and chat requests, performing live network monitoring with tools such as SolarWinds and NMS. Conducted isolation and compression tests with customers and providers, and utilized IDirect for modem activation, deactivation, and troubleshooting.

Front Line Support Frontline Support Solarwinds NMS Troubleshooting Customer Service

Network Support Engineer

IBM

Jul 2017 - Nov 2019 (2 years 4 months)

Supported all network infrastructure, including routers, firewalls, load-balancers, and switches, and planned and implemented network maintenance. Engaged with Technical Account Managers to represent the networking department in discussions with VIP customers, and created network diagrams and documentation.

Network Infrastructure Routers Firewalls Load Balancers Switching Maintenance BGP OSPF Splunk TCP IP

Network Control Technician II

Kinder Morgan Inc.

Dec 2013 - May 2018 (4 years 5 months)

Proactively monitored and maintained the integrity of the telecommunication network, including digital/analog microwave, frame, CDMA, VSat, DSL, MPLS, and VPLS. Performed complex testing and analysis of all network elements, and directly interfaced with customers, vendors, and field technicians.

Telecommunications Microwave CDMA MPLS Network Analysis Troubleshooting Solarwinds Team Leadership

Senior Specialist

Ricoh USA

Jun 2005 - Dec 2013 (8 years 6 months)

Diagnosed and resolved hardware and software related issues, providing technical support for Microsoft Operating Systems and Office Suite. Researched network connectivity problems for end-users and assisted with computer relocations and equipment installations.

Software support Microsoft Office Suite Technical Support Asset Management Customer Satisfaction

Open Research Team Lead

CONVERGYS

Nov 1998 - Apr 2009 (10 years 5 months)

Processed all deactivations of BlackBerry devices within the department and assisted with activations. Maintained technical expertise to diagnose customer complaints and trained customers over the phone for hardware and software replacements.

BlackBerry Activation BlackBerry Deactivation Technical Support Troubleshooting Customer Training Case Management Team Leadership

Wireless Care Specialist

CONVERGYS

Nov 1998 - Apr 2009 (10 years 5 months)

Provided detailed billing and customer support for cellular and wireless modem devices, handling an average of 40 to 50 calls per day. Processed BlackBerry deactivations and managed billing issues for corporate accounts, including accounts receivable and account maintenance.

Blackberry Customer Support Billing Account Management Accounts Receivable Technical Support Troubleshooting

Technical Support Representative

CONVERGYS

Nov 1998 - Apr 2009 (10 years 5 months)

Provided versatile troubleshooting skills, supporting software for Mattel, Gateway, and Toshiba laptops. Successfully completed extensive hardware and software training for various PC brands and printers.

Troubleshooting Software support Hardware Customer Service Technical Training Mattel Software Gateway Toshiba Laptops

Computer Wholesaler of Parts and Peripherals

MIS

Jan 1995 - Dec 1997 (2 years 11 months)

Interacted with customers to fulfill their needs for computer parts and peripherals. Gained knowledge of hardware and their specific functions, and built custom-made computer systems for clients.

Sales Technical Support