Open to opportunities

Mauricio Hernandez

@mauriciohernandez

Message

I am a NOC Engineer with 9 years ensuring reliable enterprise networks and rapid incident resolution.

United States

Message

What I'm looking for

I seek a hands-on network operations or engineering role focused on reliability, incident response, network design, and continuous improvement in a collaborative, growth-oriented team.

I am a detail-oriented NOC Engineer with nine years of experience monitoring, maintaining, and troubleshooting enterprise-level networks and systems. I focus on minimizing downtime and ensuring uninterrupted IT operations through rapid, accurate response under pressure.

I have supported network design and planning, contributed to SOPs and technical documentation, and participated in medium- to high-complexity projects. I am proficient with Cisco, Juniper, Alcatel 7500, Fortinet, Ethernet, optical networking, and a wide range of monitoring and ticketing tools.

I communicate effectively across teams and vendors, follow established escalation protocols, and prioritize 24/7 service reliability. I seek roles where I can continue improving operational stability, drive incident resolution, and contribute to network engineering and process improvements.

Experience

Work history, roles, and key accomplishments

Network Engineer I

Spectrum Enterprise

Sep 2024 - May 2025 (8 months)

Contributed to network design and implementation, supported forecasting/resource planning, and resolved Tier I/II incidents to maintain service availability across Ethernet and optical networks.

Network Architecture Optical Networking Ethernet TCP IP Switching Routing Visio

Senior NOC Technician

Spectrum Enterprise

Jul 2022 - Sep 2024 (2 years 2 months)

Troubleshot complex IP, voice, and video platform incidents, improved triage and resolution processes, and coordinated with vendors and carriers to meet SLAs and minimize customer impact.

Alarm Correlation Incident Management Cisco Fortinet Ticketing Systems

NOC Technician

Spectrum Enterprise

Apr 2021 - Jul 2022 (1 year 3 months)

Monitored centralized NOC systems and alarm boards, performed initial troubleshooting and escalations, and documented incident resolutions to improve uptime and operational processes.

Ticketing Systems Event Correlation Troubleshooting Documentation

Network Analyst (I–III)

GTT

Jan 2016 - Mar 2021 (5 years 2 months)

Configured Cisco and Fortinet routers, troubleshot customer circuits and provided root-cause outage analysis to meet SLAs, while managing inventory and equipment shipping for NOC operations.

Cisco Fortinet Juniper Inventory Management Customer Support SLA

Data Entry and Warehouse Operator

Ed Her Plastics

Aug 2014 - Jan 2016 (1 year 5 months)

Performed invoice and inventory data entry, managed receiving/unpacking and shipment processing, and maintained warehouse systems and basic network/CPU functionality.

Data Entry Inventory Management Warehouse operations Documentation

Ophthalmic Technician

Trevino Eye Clinic

Mar 2013 - Aug 2014 (1 year 5 months)

Conducted patient workups and diagnostic testing, managed appointment schedules and follow-ups, and handled insurance verification to ensure efficient patient flow and continuity of care.

Patient Workups Diagnostic Testing Scheduling Insurance Verification Customer Service Clinical Documentation

Education

Degrees, certifications, and relevant coursework

Texas A&M International University

Bachelor of Science in Business Administration (Management Information Systems), Management Information Systems

2014 - 2015

Completed a Bachelor of Science in Business Administration with a concentration in Management Information Systems at Texas A&M International University from 2014 to 2015.