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@mauriciohernandez
I am a NOC Engineer with 9 years ensuring reliable enterprise networks and rapid incident resolution.
I am a detail-oriented NOC Engineer with nine years of experience monitoring, maintaining, and troubleshooting enterprise-level networks and systems. I focus on minimizing downtime and ensuring uninterrupted IT operations through rapid, accurate response under pressure.
I have supported network design and planning, contributed to SOPs and technical documentation, and participated in medium- to high-complexity projects. I am proficient with Cisco, Juniper, Alcatel 7500, Fortinet, Ethernet, optical networking, and a wide range of monitoring and ticketing tools.
I communicate effectively across teams and vendors, follow established escalation protocols, and prioritize 24/7 service reliability. I seek roles where I can continue improving operational stability, drive incident resolution, and contribute to network engineering and process improvements.
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Work history, roles, and key accomplishments
Spectrum Enterprise
Sep 2024 - May 2025 (8 months)
Contributed to network design and implementation, supported forecasting/resource planning, and resolved Tier I/II incidents to maintain service availability across Ethernet and optical networks.
Spectrum Enterprise
Jul 2022 - Sep 2024 (2 years 2 months)
Troubleshot complex IP, voice, and video platform incidents, improved triage and resolution processes, and coordinated with vendors and carriers to meet SLAs and minimize customer impact.
Spectrum Enterprise
Apr 2021 - Jul 2022 (1 year 3 months)
Monitored centralized NOC systems and alarm boards, performed initial troubleshooting and escalations, and documented incident resolutions to improve uptime and operational processes.
GTT
Jan 2016 - Mar 2021 (5 years 2 months)
Configured Cisco and Fortinet routers, troubleshot customer circuits and provided root-cause outage analysis to meet SLAs, while managing inventory and equipment shipping for NOC operations.
Ed Her Plastics
Aug 2014 - Jan 2016 (1 year 5 months)
Performed invoice and inventory data entry, managed receiving/unpacking and shipment processing, and maintained warehouse systems and basic network/CPU functionality.
Trevino Eye Clinic
Mar 2013 - Aug 2014 (1 year 5 months)
Conducted patient workups and diagnostic testing, managed appointment schedules and follow-ups, and handled insurance verification to ensure efficient patient flow and continuity of care.
Degrees, certifications, and relevant coursework
Bachelor of Science in Business Administration (Management Information Systems), Management Information Systems
2014 - 2015
Completed a Bachelor of Science in Business Administration with a concentration in Management Information Systems at Texas A&M International University from 2014 to 2015.
Non-degree coursework, Business Administration
2011 - 2013
Completed prerequisite and foundational coursework in Business Administration at Laredo Community College from 2011 to 2013.
Software and tools used professionally
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