Mauricio Hernandez

Contributed to network design and implementation, supported forecasting/resource planning, and resolved Tier I/II incidents to maintain service availability across Ethernet and optical networks.

Troubleshot complex IP, voice, and video platform incidents, improved triage and resolution processes, and coordinated with vendors and carriers to meet SLAs and minimize customer impact.

Monitored centralized NOC systems and alarm boards, performed initial troubleshooting and escalations, and documented incident resolutions to improve uptime and operational processes.

Configured Cisco and Fortinet routers, troubleshot customer circuits and provided root-cause outage analysis to meet SLAs, while managing inventory and equipment shipping for NOC operations.

Performed invoice and inventory data entry, managed receiving/unpacking and shipment processing, and maintained warehouse systems and basic network/CPU functionality.

Conducted patient workups and diagnostic testing, managed appointment schedules and follow-ups, and handled insurance verification to ensure efficient patient flow and continuity of care.

Completed a Bachelor of Science in Business Administration with a concentration in Management Information Systems at Texas A&M International University from 2014 to 2015.

Completed prerequisite and foundational coursework in Business Administration at Laredo Community College from 2011 to 2013.