Looking for a job

Tyler Hicks

@tylerhicks

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Expert in telecom network customer care/communications and problem-solving

United States

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and customer-centric approach to drive business growth and excellence in service delivery.

As a seasoned telecom professional, I leverage my expertise in customer care and problem-solving to drive excellence in service delivery. With a strong background in network engineering and technical support, I excel in fast-paced environments, prioritizing tasks to meet deadlines and ensuring customer satisfaction.

Throughout my career, I have developed a unique ability to work closely with cross-functional teams, providing white-glove service to customers and driving automation to create efficiencies. My technical expertise spans firewall design, DNS, and network devices, with a strong focus on troubleshooting and repair.

I am a team player who takes initiative to maintain excellence in service, recognized by management for my professional approach and commitment to delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Telecom Engineer, Systems Design

T-Mobile, Inc.

Aug 2020 - Sep 2023 (3 years 1 month)

Responsible for automation correction and pre-production support for firewall policy requests and large policy migrations. Worked closely with Project Managers to meet SLAs and deadlines, and ensured internal customers were satisfied with deliverables and services.

Checkpoint ClusterXL Palo Alto Firewalls Firewalls Infoblox DNS IPAM Juniper Automation

Network Service Technical Support Engineer II

Sprint Corporation

Aug 2016 - Aug 2020 (3 years 11 months)

Provided Tier 3 technical support for Juniper firewalls, Palo Alto firewalls, Secure 64 and Infoblox DNS Servers, and Cisco firewalls, routers, and switches.

Juniper Palo Alto Firewalls DNS Cisco