Bryant Mickens
@bryantmickens
Self-sufficient troubleshooting expert in network operations.
United StatesWhat I'm looking for
I am a dedicated and self-sufficient troubleshooting expert with extensive experience in Network Operations Center (NOC) and Network Control Center (NCC) environments. My expertise lies in diagnosing and resolving complex network issues with minimal supervision, ensuring optimal system performance and network reliability. I have a proven track record of handling escalated situations independently, implementing effective solutions, and maintaining service continuity.
Currently, I serve as a Global Network Operations Coordinator at Zayo Group LLC, where I oversee all aspects of network maintenance, ensuring seamless execution of planned network modifications. My role involves collaborating with internal teams and third-party providers to coordinate service-impacting maintenance while maintaining high levels of customer satisfaction through clear and proactive communication. I am also recognized as a trusted advisor among my peers for my insights into complex troubleshooting scenarios and resolution strategies.
Experience
Work history, roles, and key accomplishments
Global Network Operations Coordinator
Zayo Group LLC
Sep 2015 - Present (9 years 9 months)
Oversee all aspects of network maintenance, including scheduling, impact assessment, and provisioning, with over 9 years of expertise in Change Management to ensure seamless execution of planned network modifications. Collaborate with internal teams and third-party providers to coordinate service-impacting maintenance. Ensure compliance with industry best practices and internal policies for networ
Infrastructure NCC/NOC Technician
Zayo Group LLC
Dec 2012 - Present (12 years 6 months)
Monitored and responded to network alerts and tickets in real-time. Provided Tier 1 and Tier 2 support for infrastructure-related issues and incidents. Conducted advanced troubleshooting of network disruptions, resolving critical incidents independently and escalating only when necessary after thorough analysis.
Technical Solutions Specialist
HP Enterprises
Jun 2011 - Present (14 years)
Delivered remote IT support for Windows-based environments, resolving system and software issues. Installed and configured enterprise applications including Adobe Acrobat Pro and Microsoft Office. Administered Active Directory, managing user access, password resets, and security policies.
Education
Degrees, certifications, and relevant coursework
Brown Mackie College
Associate of Applied Science, Information Technology
Grade: 3.27
Activities and societies: 4-time President’s Honor Roll, 3-time Dean's Honor Roll
Completed an Associate of Applied Science degree in Information Technology. Achieved President's Honor Roll four times and Dean's Honor Roll three times, demonstrating strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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