At Xylem Inc, I monitor and investigate network, server, and application alerts in a 24/7 operations environment. I triage, troubleshoot, escalate, and resolve infrastructure and service-impacting incidents.
I analyze Linux and Windows systems with command-line tools and administer VMware vCenter environments, including virtual machine provisioning and troubleshooting. I also document incidents and collaborate with engineering teams on root causes and corrective actions.
At Standard Office Systems, I resolved escalated networking, operating system, endpoint, and enterprise application incidents. I supported Microsoft 365 administration and endpoint configuration, and earned certifications including CompTIA CySA+, PenTest+, Security+, Network+, A+, Project+, and SSCP.
