Juan P Rodriguez
@juanprodriguez
Bilingual NOC and cybersecurity professional driving uptime, incident response, and team mentorship.
United StatesWhat I'm looking for
I am a bilingual IT professional with 25+ years of experience in network operations, NOC engineering, and cybersecurity, focused on delivering reliable enterprise infrastructure and rapid incident response.
I have led escalation efforts, trained and coached NOC teams, and developed onboarding templates and runbooks that improved incident response times by 20% while helping maintain 99.9%+ uptime.
My technical background spans network routing and switching, firewall management, virtualization, monitoring tools, and cloud administration, and I have practical experience with Cisco, Juniper, Fortinet, Mikrotik, VMware, Hyper-V, SolarWinds, Splunk, and LogicMonitor.
I collaborate effectively with cross-functional teams to meet SLAs, coordinate outage bridges, and implement disaster recovery and monitoring solutions, and I bring a hands-on approach to mentoring, documentation, and operational improvements.
Experience
Work history, roles, and key accomplishments
NOC Technician II
Cavalry Solutions
Jan 2020 - Present (6 years)
Served as lead escalation point for complex network and server issues, trained and coached an 8-person NOC team, and developed runbooks that improved incident response times by 20%. Managed scheduling and onboarding for NOC and cybersecurity staff while conducting threat analysis with Microsoft Defender and Cisco Umbrella.
NOC Engineer
Dish
Jan 2019 - Jan 2020 (1 year)
Monitored enterprise networks using SolarWinds, Zabbix, and Autosys; troubleshot fiber and circuit issues and coordinated major outage bridges to reduce high-priority incident resolution times.
EOC Engineer
Synoptek
Jan 2015 - Jan 2019 (4 years)
Monitored client infrastructure with Nimbus, SolarWinds, and LogicMonitor, resolved outages across Cisco, Juniper, Fortinet and SonicWall devices, and administered Windows Server, SQL, Exchange, and Linux environments.
Cloud Network Administrator
WorldNet Telecommunications
Jan 2014 - Jan 2015 (1 year)
Managed cloud infrastructure and hosted Exchange/Azure services, deployed Dell servers and Hyper-V VMs, and implemented disaster recovery while maintaining SonicWALL firewalls and monitoring tools.
Network Operations Technician
WorldNet Telecommunications
Jan 2009 - Jan 2014 (5 years)
Troubleshot T1, DS3, and fiber circuits, supported core Juniper MX80 routers and configured Adtran, Cisco, Juniper, and Mikrotik equipment while managing VLANs, MPLS, BGP and OSPF routing to restore multi-ISP services.
Education
Degrees, certifications, and relevant coursework
Interamericana University of Puerto Rico, Bayamón
Certificate, Computer Installation & Repair
Completed coursework in Computer Installation & Repair at Interamericana University, Bayamón campus.
New Horizons Learning Center, Guaynabo
Professional Certifications (A+, Network+), IT Certifications
Completed A+ and Network+ certification training at New Horizons Learning Center in Guaynabo.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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