Anthony Bennett
@anthonybennett1
NOC/Network engineer skilled in multi-vendor troubleshooting, incident management, and network monitoring.
United StatesWhat I'm looking for
I am a results-driven NOC and network engineer with extensive experience monitoring and troubleshooting multi-vendor network environments for large enterprise clients. I specialize in incident management, ticket triage in ServiceNow, and collaborating with vendors and ISPs to restore service and reduce downtime.
At JP Morgan Chase and American Electric Power I handled first-level troubleshooting, escalations, and root-cause analysis using tools such as SolarWinds, Netcool, Grafana, ThousandEyes, Splunk, Riverbed, and Wireshark. I have practical experience with Cisco ASA/ISR/Nexus devices, Ciena platforms, F5 load balancers, Fortinet firewalls, Bluecoat/Broadcom proxies, and MPLS/BGP/OSPF routing.
I follow change-management and governance processes to execute maintenance with minimal production impact, and I bring strong communication skills and stakeholder collaboration to meet SLAs and improve network resilience. I am actively progressing toward CCNP certification to deepen my technical expertise.
Experience
Work history, roles, and key accomplishments
L1 NOC Engineer
Tata Consultancy Services
Mar 2025 - Present (7 months)
Monitor enterprise network for American Electric Power, provide first-level troubleshooting, manage ServiceNow ticket queues to meet SLAs, and escalate complex issues while coordinating with vendors and ISPs to restore connectivity.
JCWorked in a multi-vendor NOC to maintain ticket queues, troubleshoot devices and circuits using Ciena MCP and OTDR, analyze logs with Splunk, and collaborate with vendors and ISPs to resolve outages and reduce network impact.
TEProvided tiered support for Designer Shoe Warehouse retail networks, responded to SLA tickets, deployed Meraki routers and APs remotely, and maintained network documentation and inventory.
Operations Technician II
CenturyLink
May 2018 - Aug 2018 (3 months)
Configured Alcatel, Juniper, ADVA and Cisco devices to integrate with CenturyLink networks, coordinated with customers and carriers for activations, and performed trouble isolation during initial activations.
Store Network Support
Fusion Alliance
Jun 2016 - Jun 2017 (1 year)
Provided Tier 2/3 LAN/WAN and voice support for 4,800 store locations, maintained 99% uptime, coordinated T1 turn-ups with providers, and supported POS and telephony systems.
Network Infrastructure Technician
Safelite
Jul 2015 - Apr 2016 (9 months)
Supported Safelite store network infrastructure, ordered circuits from ISPs for Wi-Fi rollout, configured Fortinet routers and Meraki APs, and handled LAN/WAN troubleshooting via SolarWinds.
Education
Degrees, certifications, and relevant coursework
WUWilberforce University
Bachelor of Science, Computer Science
2010 - 2014
Earned a Bachelor of Science in Computer Science from January 2010 to December 2014.
CCColumbus State Community College
Associate Degree, Computer Information Technology
2005 - 2008
Completed an Associate of Applied Science in Computer Information Technology with focus on network administration from January 2005 to June 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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