Mike Dickey
@mikedickey
I monitor infrastructure, triage Sev 1 incidents, and troubleshoot network connectivity in 24/7 NOC operations.
United StatesWhat I'm looking for
At Mpathic supporting Xerox-managed customers, I monitored infrastructure and endpoint alerts in a 24/7 Sev 1/NOC operation using LogicMonitor and N-central.
I investigate alerts, assess impact, gather evidence, perform first-line diagnostics, document findings, and escalate actionable issues. I troubleshoot TCP/IP connectivity, VPN/MFA, Windows, Microsoft 365, Active Directory/Entra ID, RDS, printers, applications, and server-hosted resources across multiple customer environments.
I bring CompTIA Network+, Security+, and A+ certifications, along with customer-facing field and technical-support experience. I'm building deeper Cisco routing and switching skills through CCNA study and want network operations to be the center of my work.
Experience
Work history, roles, and key accomplishments
Sev 1 / NOC Service Desk Engineer
Mpathic, LLC / Xerox
Jun 2025 - Jun 2026 (1 year)
Selected for transfer into a 24/7 Sev 1/NOC function supporting multiple enterprise customer environments. Used LogicMonitor and N-central to investigate alerts, troubleshoot network and system issues, and maintain detailed incident documentation.
Sev 1 / NOC Service Desk Engineer
Mpathic, LLC / Xerox
Jun 2025 - Jun 2026 (1 year)
Selected for transfer into a 24/7 Sev 1/NOC function supporting multiple enterprise customer environments. Used LogicMonitor and N-central to review alerts, troubleshoot network and endpoint issues, and maintain incident documentation.
Field Installer / IT Field Technician
Apex Systems / CompuCom
Apr 2024 - Oct 2024 (6 months)
Traveled independently to customer offices to install, replace, cable, configure, test, and validate Windows computers, printers, peripherals, and network-connected equipment. Managed appointments, inventory, and completion documentation with minimal supervision.
Field Installer / IT Field Technician
Apex Systems / CompuCom
Apr 2024 - Oct 2024 (6 months)
Traveled independently to customer offices to install, replace, cable, configure, test, and validate Windows computers, printers, peripherals, and network-connected equipment. Managed appointments, inventory, and completion documentation with minimal supervision.
Technical Support Escalations and Team Lead
Accent Marketing / Sprint
Jan 2013 - Jan 2014 (1 year)
Resolved device, provisioning, account, service, application, billing, and connectivity issues in a high-volume technical-support environment. Advanced into technical escalations and team-lead responsibilities, researching difficult cases and coordinating accurate resolution or escalation.
Technical Support Escalations and Team Lead
Accent Marketing / Sprint
Jan 2013 - Jan 2014 (1 year)
Resolved device, provisioning, account, service, application, billing, and connectivity issues in a high-volume technical-support environment. Advanced into technical escalations and team-lead responsibilities, researching difficult cases and assisting frontline staff.
Education
Degrees, certifications, and relevant coursework
Mineral Area College
Coursework, Pre-Engineering
Completed pre-engineering coursework, approximately 20 credit hours.
North St. Francois County High School
High School Diploma, College Preparatory
Earned a College Preparatory Diploma as an early graduate.
Mineral Area College
Pre-Engineering coursework, Pre-Engineering
Completed approximately 20 credit hours of pre-engineering coursework.
North St. Francois County High School
College Preparatory Diploma, College Preparatory
Earned a College Preparatory Diploma as an early graduate.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
linktr.ee/mikedickeytechSalary expectations
Social media
Job categories
Skills
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