Open to opportunities

Joy Nwachukwu

@joynwachukwu

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Detail-oriented Support Specialist with a focus on customer satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a detail-oriented and customer-focused Support Specialist with extensive experience in phone, email, and chat support. My background includes managing customer interactions across multiple platforms, resolving inquiries efficiently, and leveraging data insights to enhance service quality. I pride myself on my ability to maintain a 95% resolution rate while handling over 30 inquiries daily in my current role as a Virtual Assistant/Customer Care Specialist.

Throughout my career, I have consistently exceeded sales targets and improved customer retention rates through proactive issue resolution and exceptional service. My experience spans various roles, including Sales Representative and Administrative Assistant, where I have honed my skills in communication, problem-solving, and customer engagement. I am passionate about using my skills to drive business success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Cust. Support

Current

Blueminds International Academy

Feb 2020 - Present (5 years 3 months)

Create and maintain accurate documentation, including detailed reports, meeting minutes, and educational
materials, ensuring timely delivery.

Assist customers via chat, email and phone, handling 30+ inquiries daily with a 95% resolution rate.

Improve customer retention by 20% through proactive issue resolution and exceptional service.

Customer Support Communication Data Security Time Management Problem Solving CRM Tools Customer Retention Administrative Support Data Entry Email Communication Email Support Organizational Skills

Sales Representative

Fokes Home and Properties Nigeria

May 2018 - Jul 2022 (4 years 2 months)

Prospected and engaged potential buyers, converting leads into property sales.
Exceeded monthly sales targets by over 10% and increased customer retention by 30% through personalized after-sales support.

Negotiation Customer Engagement Lead Conversion Client Relationship Management Communication Problem Solving Market Analysis Customer Retention Sales

Secretary/Administrative Assistant

Mary the Queen Catholic Church

Dec 2013 - May 2015 (1 year 5 months)

Managed communications, scheduled meetings, and maintained records. Organized office operations, saving $2,000 in labor costs, and trained a new administrative assistant.

Administrative Support Communication Document Management Scheduling Training Budget Management Time Management Coordination

Sales Representative/Customer Support

Aptech Computer Education Nigeria

Jun 2015 - May 2018 (2 years 11 months)

Exceeded sales targets by an average of 7% and delivered exceptional customer service. Assisted customers in choosing IT courses, achieving a 40% conversion rate and a 20% retention rate.