As a freelance Customer Service Representative, I responded to customer questions through phone, email, chat, and WhatsApp. I helped customers understand available information and worked with them to address concerns.
I followed up on open requests, updated customer information, and kept records of conversations so customers received a response.
As a freelance Virtual Assistant / Operations Support, I helped remote clients with scheduling, customer communication, online research, and documentation. I kept files and task lists organized and updated clients when tasks were completed.
In Customer Experience & Digital Research Support, I collected and reviewed information for projects, answered participant questions, and flagged errors or inconsistencies. I completed assignments independently within required timelines.
