TPTirth Patel
@tirthpatel
IT Helpdesk Analyst with expertise in technical support and efficiency.
CanadaWhat I'm looking for
As an IT Helpdesk Analyst, I have a proven track record of enhancing operational efficiency and user satisfaction through technical support and innovative solutions. My experience at Superior Propane involved configuring and installing over 500 user accounts, which significantly improved data safety and streamlined onboarding processes for various devices.
Previously, I worked as a Technical Support Representative at Apple Inc., where I resolved hardware and software issues while maintaining a 95% customer satisfaction rate. My ability to mentor team members and implement effective strategies led to a notable decrease in resolution times and increased client retention. I am passionate about leveraging technology to solve problems and improve user experiences.
Experience
Work history, roles, and key accomplishments
Food Service Supervisor
Red Swan Pizza
Jun 2024 - Present (1 year 1 month)
Supervised food service operations, ensuring efficient customer service and adherence to quality standards. Managed inventory and trained new staff members to maintain high operational efficiency.
IT Helpdesk Analyst
Superior Propane
Aug 2023 - Jun 2024 (10 months)
Configured and installed over 500 user accounts with associated permissions, groups, and security settings using Active Directory. Streamlined SCCM onboarding for 100+ devices and transitioned email clients from SOTI to Intunes, increasing user productivity by 15%.
Technical Support Representative
Apple Inc
Oct 2022 - Jul 2023 (9 months)
Successfully resolved hardware and software issues for iPhones, iPads, iPods, Macs, and Apple IDs, maintaining 95% customer satisfaction. Eliminated client queries by troubleshooting and resolving over 1,000 technical calls, receiving 100+ positive reviews.
IT Support Specialist
GNFC
May 2019 - Dec 2020 (1 year 7 months)
Delivered technical support and maintenance to over 50 end-users, promptly resolving hardware, software, and network issues. Enhanced network infrastructure by upgrading routers and switches, increasing data transfer speeds by 30%.
Education
Degrees, certifications, and relevant coursework
CCConestoga College
Postgraduate Certificate, Web Design and Development
Grade: 3.85/4.0
Obtained a Postgraduate Certificate in Web Design and Development. Achieved a strong academic performance with a GPA of 3.85/4.0.
Shri Shad Vidya Mandal Institute of Technology
Bachelor of Engineering, Information Technology
Grade: 8.47/10
Completed a Bachelor of Engineering in Information Technology. Graduated with a GPA of 8.47/10.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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