Amber Kapoor

As a dedicated Tech Support Specialist at Rogers Communications, I excel in maximizing call efficiency and achieving high first-call resolution rates. My commitment to customer satisfaction is reflected in my ability to educate clients on products and suggest value-added services, leading to an impressive 83% resolution rate. My ongoing training and certifications ensure that I stay updated with the latest technologies and services, allowing me to provide exceptional support.

Prior to my role at Rogers, I honed my technical skills as a Technical Support Advisor at Apple, where I built strong rapport with customers and effectively resolved their inquiries. My experience includes installing and configuring MacOS, maintaining hardware, and providing tailored advice to users. Additionally, my time at Walmart as an Operations Customer Associate allowed me to develop data quality checks and rich data visualizations, enhancing business operations significantly.