Vrushil Patel
@vrushilpatel
I resolve enterprise service desk requests across Microsoft 365, Active Directory, Entra ID, Exchange, and Windows Server.
CanadaWhat I'm looking for
At Home Hardware Stores Limited, I resolved 500+ service requests and 100+ incidents for corporate office and warehouse users during a Tier 1 service desk co-op. I supported user onboarding and offboarding, Microsoft 365, Entra ID, Active Directory, Exchange, database access, SCCM deployments, and Cisco communications tools.
I've built five Windows Server lab projects covering ticket lifecycle management, Active Directory and Entra ID hybrid sync, Group Policy security hardening, file and print services, and endpoint domain joins. I'm CompTIA A+ certified and pursuing a full-time IT Support, Service Desk, or Junior Systems Administrator role.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst (Co-op)
Home Hardware Stores Limited
Sep 2025 - Dec 2025 (3 months)
Resolved 500+ service requests and 100+ incidents for corporate office and warehouse staff. Onboarded and terminated users across Active Directory, Microsoft 365, Entra ID, and Exchange, and administered database accounts and roles.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Bachelor of Science, Computer Science
2022 -
Pursuing a Bachelor of Science in Computer Science with Honours and a major in Big Data, expected to complete in August 2026.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Skills
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