Open to opportunities

Gaurav Singh

@gauravsingh7

Message

Detail-oriented IT Support Specialist with hands-on troubleshooting experience.

Canada

Message

What I'm looking for

I am looking for a role that offers growth opportunities in a supportive IT environment.

I am a detail-oriented IT Support Specialist with hands-on experience in system troubleshooting, user support, and network infrastructure. I hold certifications in Microsoft 365 and Azure Fundamentals, which complement my solid foundation in Active Directory, Windows Server, and cloud platforms. My proven track record in improving IT processes and resolving technical issues efficiently has allowed me to deliver excellent customer service in fast-paced environments.

Currently, I work as a Support Associate at Sutherland Global, where I provide first-level technical support for ESPN platform users. My role involves troubleshooting app issues across various devices, which has led to a 15% reduction in resolution time. I am passionate about leveraging my skills in a full-time IT Help Desk, Support, or Technician role to grow in a dynamic IT environment.

Experience

Work history, roles, and key accomplishments

Current

Support Associate

Current

Sutherland Global

Jun 2024 - Present (1 year)

Provided first-level technical support via phone, email, and chat for ESPN platform users. Specialized in troubleshooting app issues on mobile, TV, and web, reducing resolution time by 15%. Handled account creation, updates, payment processing, and customer retention.

Technical Support Troubleshooting ServiceNow Customer Service Account Management Communication Problem Solving Time Management

Restaurant Associate

Swiss Chalet

Mar 2022 - Jan 2024 (1 year 10 months)

Supported daily restaurant operations, including order coordination and front-of-house support. Helped implement a digital Kitchen Display System (KDS) to improve workflow. Handled customer service tasks including order packaging, payment processing, and issue resolution.

Customer Service Payment Processing Communication Teamwork Problem Solving

IT Intern

Herzing College

Aug 2021 - Jan 2022 (5 months)

Gained experience in Windows Server, Active Directory management, DNS, DHCP, and web hosting. Set up APACHE and FTP services in a lab environment. Hands-on exposure to cloud platforms and basic firewall/security setup.

Windows Server Active Directory DNS Web Hosting Apache FTP Cloud Platforms

Production Support

Cook It

Oct 2020 - Mar 2021 (5 months)

Provided production support, ensuring smooth operations and addressing any issues that arose during the production process.

Problem Solving Communication Teamwork

Fulfillment Associate

Walmart

Nov 2019 - Oct 2020 (11 months)

Assisted in fulfillment operations, ensuring accurate order processing and timely delivery of products to customers.

Fulfillment Time Management Teamwork

Field IT Technician

TVS Pvt Ltd

Jul 2018 - Aug 2019 (1 year 1 month)

Delivered on-site support for retail store systems, including connectivity and security systems. Maintained employee attendance software and provided guidance on new IT features.

Connectivity Systems Security Systems Problem Solving