Hammed Oyelami
@hammedoyelami
IT support technician improving reliability and user onboarding through automation and knowledge bases.
CanadaWhat I'm looking for
I’m a results-driven IT Support Technician with 7+ years of experience delivering Tier 1 and Tier 2 support across enterprise environments. I focus on SLA compliance, customer satisfaction, and system reliability, especially in mixed Windows/macOS/iOS setups.
I’ve reduced onboarding time by 40% through automated provisioning workflows and cut troubleshooting time by 50% by building structured knowledge base documentation. I’ve also supported onboarding/offboarding end-to-end—managing user accounts, access permissions, and password resets using Active Directory and Microsoft 365 Admin Centre.
Most recently, I’m expanding my hybrid identity and cloud skills by building a Hybrid Active Directory lab with Windows Server 2022, Microsoft Entra Connect, PowerShell, and troubleshooting for TLS/protocol synchronization. I hold a Google Cybersecurity Certificate and bring a continuous-improvement mindset to every system upgrade and change window.
Experience
Work history, roles, and key accomplishments
Hybrid Active Directory Lab
Personal Lab Project
Jan 2026 - Present (6 months)
Built and configured a hybrid enterprise IT environment to simulate real-world Active Directory infrastructure, including Entra Connect synchronization to Microsoft 365. Used PowerShell and network diagnostics to troubleshoot TLS/protocol synchronization issues and maintained detailed technical documentation and runbooks.
IT Support Technician
Rain Mobile
Jan 2022 - Sep 2025 (3 years 8 months)
Provided Tier 1 and Tier 2 technical support for desktop, laptop, printers, and mobile devices across Windows, macOS, and iOS environments. Managed user accounts and access permissions using Active Directory and Microsoft 365, and resolved IT tickets within SLA timeframes.
Help Desk Analyst
Smile Telecommunications
Feb 2018 - Oct 2021 (3 years 8 months)
Delivered Tier 1 and Tier 2 technical support for on-site and remote employees across desktop, laptop, printer, and mobile platforms. Administered user lifecycle management via Active Directory and Microsoft 365 and deployed/configured operating systems and line-of-business applications using imaging and deployment workflows.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science (B.Sc.), Mathematics
2013 - 2017
Earned a Bachelor of Science in Mathematics from the University of Ilorin between 2013 and 2017.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Hammed?
You can contact Hammed and 90k+ other talented remote workers on Himalayas.
Message HammedGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
