Tikila Jones
@tikilajones
Customer support and operations professional with 10+ years coordinating cases, resolving issues, and delivering service remotely.
United StatesWhat I'm looking for
I’m a customer support and operations professional with more than 10 years of experience delivering exceptional service in remote and fast-paced environments. I’m skilled in customer account management, case coordination, documentation, and problem resolution, and I’m recognized for building strong customer relationships while providing accurate, timely service.
In my current role as a Military Move Coordinator, I coordinate household goods relocations for military service members and families—reviewing documentation, monitoring shipment status, resolving issues, and maintaining accurate case records. Previously, I handled customer account issues and payment processing at TSI, coordinated patient and provider support at Oak Street Health, and resolved member inquiries while collaborating with internal teams at Humana, bringing the same focus on clarity, follow-through, and cross-functional teamwork to every case.
Experience
Work history, roles, and key accomplishments
Military Move Coordinator
Tier One Relocation
Mar 2026 - Present (5 months)
Coordinated household goods relocations for military service members and families. Served as a liaison between customers and transportation/moving providers, reviewed documentation, monitored shipment status, resolved issues, and maintained case records.
Customer Service Representative
TSI
Apr 2025 - Mar 2026 (11 months)
Resolved customer account issues, processed payments, and documented interactions. Provided timely customer support in a remote environment.
CC Service Advocate
Oak Street Health
Apr 2024 - Apr 2025 (1 year)
Scheduled appointments and coordinated transportation for patients. Processed referrals and supported patients and providers.
Inbound Contact Representative II
Humana
Dec 2022 - Apr 2024 (1 year 4 months)
Resolved member inquiries and collaborated with internal teams to improve customer outcomes. Provided customer support focused on member needs.
Member Engagement Coordinator
BeneLynk
Jul 2022 - Dec 2022 (5 months)
Connected members with community resources and coordinated outreach initiatives. Supported engagement efforts through member coordination and outreach.
Store Manager
Panhandle Package
Oct 2015 - Jul 2022 (6 years 9 months)
Managed daily store operations, including inventory, cash control, and staff training. Provided customer service and ensured operational compliance and performance.
Pro Cashier
The Home Depot
Aug 2012 - Oct 2015 (3 years 2 months)
Processed transactions and provided customer service. Supported customer needs through accurate point-of-sale processing and service.
Education
Degrees, certifications, and relevant coursework
Rasmussen University
Associate Degree, Human Resources
Pursuing an Associate Degree in Human Resources at Rasmussen University, expected to complete in 2027.
Atlanta Institute of Aesthetics
Licensed Esthetician, Esthetics
Earned a Licensed Esthetician credential from Atlanta Institute of Aesthetics.
Southeast College of Technology
Certified Medical Assistant, Medical Assisting
Earned a Certified Medical Assistant credential from Southeast College of Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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