Open to opportunities

Gina Mcduffie

@ginamcduffie

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Customer-focused remote service specialist with strong resolution and leadership skills.

United States

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What I'm looking for

I seek a customer-focused role where I can resolve issues, support teams, and improve operational processes in a collaborative, remote-friendly environment.

I am a customer-focused service specialist with extensive remote support and front-line retail leadership experience. I have a track record of resolving account issues, managing high ticket volumes, coordinating logistics, and leading teams to improve operations and customer satisfaction.

My strengths include clear communication, empathy, and operational planning—demonstrated across roles from Senior Resolution Coordinator at Walmart Marketplace to Front End Team Lead at Kroger. I prioritize reliable execution, continuous improvement, and delivering accurate, policy-compliant resolutions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Aug 2025 - Dec 2025 (4 months)

Supported customers remotely by phone with order placement, tracking, and coordination with delivery partners to resolve fulfillment concerns efficiently.

Customer Service Order Management Phone Support CRM Systems Communication

Senior Resolution Coordinator

Walmart Marketplace

Sep 2024 - Dec 2024 (3 months)

Supported third-party sellers via Salesforce CRM to resolve account-related issues, delivering clear resolution steps by phone and email and managing 20+ tickets daily with policy compliance.

Salesforce CRM Ticketing Email Communication Phone Support Compliance Customer Empathy

Service Planner

Terminix

Nov 2021 - Jan 2022 (2 months)

Scheduled technician routes and confirmed appointments remotely, optimized routes to reduce travel time, coordinated delays with managers, and maintained customer satisfaction under high call volumes.

Scheduling Appointment Management Time Management

Front End Team Lead

Kroger

Jan 2020 - Sep 2020 (8 months)

Led front-end operations including registers, customer service, scheduling, and training, managed bookkeeping and inventory orders, and handled escalated customer concerns to maintain service standards.

Team Leadership Cash Handling Customer Service Scheduling Inventory Management Conflict Resolution

2nd Assistant Store Manager

Cititrends

Nov 2018 - Jun 2019 (7 months)

Supported store operations including opening/closing, register audits, cash deposits, staff supervision, and returns processing to ensure smooth daily store performance.

Store Operations Staff Supervision Returns Processing Auditing Customer Service

Opening Manager

Dunkin' Donuts

Jun 2016 - Aug 2017 (1 year 2 months)

Managed morning operations including food preparation, cash drawer reconciliations, and ensuring food safety and team readiness for peak service periods.

Food Safety Cash Handling Team Coordination Time Management Customer Service