Open to opportunities

Patricia M Salsberg

@patriciamsalsberg

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Compassionate Customer Service Specialist with 4+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a compassionate and results-driven Customer Service Specialist with over four years of experience in high-volume call centers and remote support environments. My proven ability to resolve complex customer inquiries with empathy, patience, and professionalism has been a cornerstone of my career. I thrive in fast-paced settings, maintaining a calm and positive demeanor while ensuring customer satisfaction.

Throughout my career, I have developed strong skills in using CRM tools and handling post-purchase concerns, order tracking, and returns. My experience includes roles such as a Member Services Representative, where I achieved a 95% resolution rate through effective conflict resolution techniques. I am committed to providing timely, solutions-focused service and have a track record of training new hires on customer interaction scripts and escalation procedures.

Experience

Work history, roles, and key accomplishments

Sales Associate / Cashier

Sunshine Ace Hardware

Sep 2023 - Apr 2025 (1 year 7 months)

Managed sales aisles, including inventory, stocking, and store maintenance. Assisted customers with project needs and provided product knowledge.

Inventory Management Stocking Product Knowledge

Member Services Representative

Everwash Inc.

Jun 2023 - Jun 2024 (1 year)

Responded to member inquiries via phone, chat, and email, troubleshooting account and service issues. De-escalated frustrated customers and maintained high resolution rates.

Customer Support Troubleshooting CRM Systems Kustomer

Referral Advisor Representative

Conifer Health Solutions

Apr 2019 - Oct 2019 (6 months)

Handled incoming calls, providing physician referrals and information on medical facilities and programs. Utilized call center systems for accurate demographic input.

Call Center Operations Referrals Conflict Resolution Data Entry

Rating Veterans Service Representative

St. Petersburg Veterans Administration Regional Office

Oct 2017 - Jul 2018 (9 months)

Reviewed and organized daily work queues, verifying veteran information in internal systems. Reviewed medical records to connect injuries to military service.

Veterans Management System

Employee Travel Coordinator

Bay Pines VA Health Care System

Oct 1997 - Sep 2017 (19 years 11 months)

Managed employee travel using the Concur system, making reservations and processing reimbursements. Served as System Administrator and monitored credit card usage.

Travel Coordination Concur System Administration Credit Card Monitoring Training

Education

Degrees, certifications, and relevant coursework

St. Petersburg College

Certificate, Business Administration

2009 - 2009

Completed a certificate program focusing on core business administration principles. Gained foundational knowledge in areas relevant to business operations.