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Dorothy Hutchens

@dorothyhutchens

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Remote-ready customer support and administrative professional with 10+ years' experience.

United States

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What I'm looking for

I seek remote or hybrid roles in customer support or administrative operations where I can apply my CRM, documentation, and communication skills to improve processes and support clients reliably.

I am a detail-oriented, tech-savvy customer support and administrative professional with over a decade of experience delivering high-quality service in remote and hybrid environments. I have a proven record assisting clients with onboarding, payroll and timesheet issues, payment processing, inventory control, and managing digital documentation using CRM and collaboration tools.

I bring strong communication skills, Microsoft Office proficiency, and experience with remote collaboration platforms (Zoom, Slack, Teams) and ticketing systems (Zendesk, Salesforce). I am self-motivated, reliable, and committed to improving processes and ensuring compliance with deadlines and documentation requirements.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

NexRep

Dec 2024 - May 2025 (5 months)

Assisted consumers and personal assistants with registration and onboarding, resolved timesheet and payroll issues, and ensured compliance with documentation and deadlines in a remote support role.

Customer Service Onboarding Payroll Support Zendesk CRM Remote Collaboration Microsoft Office Time Management

Cashier / Sales Associate

Gate Petroleum

Mar 2022 - Dec 2024 (2 years 9 months)

Managed daily register operations and customer transactions, provided friendly and efficient service, and maintained store appearance and inventory restocking.

Cash Handling Point of Sale Customer Service Inventory Control Merchandising Microsoft Office

Permit Processor

Independent Contractor

Mar 2016 - Jul 2016 (4 months)

Consulted with clients to complete and submit permit documentation, managed mailing of notarized documents, and ensured filings met county requirements during a temporary engagement.

document preparation Notarization Coordination Client Communication Administrative Support Compliance

Floor Technician

United States Navy

Apr 2009 - Aug 2009 (4 months)

Maintained and sanitized fitness equipment and ensured a clean, safe environment for military and civilian personnel at MWR facilities in Sigonella, Italy.

Facility Maintenance Safety Compliance Customer Service Time Management Teamwork

Youth Program Assistant

Navy Exchange

Oct 2008 - Mar 2009 (5 months)

Supported classroom activities and child development programs, provided attentive care to young children, and assisted teachers with daily routines at the Child Development Center in Sigonella.

Childcare Communication Documentation Teamwork Safety Procedures

Cashier / Sales Associate

Navy Exchange

Jul 2008 - Sep 2008 (2 months)

Operated cash register, processed transactions accurately, and provided merchandise assistance and customer service at the Sigonella exchange.

Cash Handling Customer Service

Community Coordinator

American Eagle Apartments

Feb 2005 - Jan 2006 (11 months)

Assisted tenants with lease agreements and move-ins, addressed resident concerns, and conducted property tours to prospective tenants, improving resident satisfaction.

Tenant Relations Lease Administration Property Tours Administrative Support Customer Service Scheduling