Looking for a job

Anna Krohn-Haena

@akrohn

Message

Customer-focused service professional skilled in communication, problem solving, and team collaboration.

United States

Message

What I'm looking for

I seek a client-focused role where I can provide customer support, collaborate with teams, and drive practical process improvements.

I am a customer-driven and service professional with a BA in Sociology and a proven track record of improving client satisfaction, retention, and operational efficiency across retail, materials handling, and in-home care settings. I build trusting relationships quickly, document and communicate client needs clearly, and have repeatedly contributed to process improvements that raised team performance.

My strengths include empathy, active listening, time management, and critical thinking; I have delivered measurable results such as reducing shipment discrepancies, improving processing times, and increasing repeat customers through personalized service. I seek roles where I can apply hands-on care skills, strong communication, and collaborative problem solving to support clients and teams.

Experience

Work history, roles, and key accomplishments

Current

In‑Home Caregiver

Current

Private Family

May 2022 - Present (3 years 8 months)

Implemented individualized care routines and adaptive daily living support based on evolving client needs, strengthening safety, comfort, and overall well-being in a home environment.; Documented care plans and progress notes to effectively communicate with family members, contributing to cohesive care and improved client outcomes.

Home Care Empathy Communication Time Management

Materials Handler

AAFES

Apr 2019 - Nov 2020 (1 year 7 months)

Processed incoming shipments and verified contents, reducing discrepancies by 15%; collaborated with a 10-person team and supported cross-training to boost operational efficiency by 15% and processing speed by 25%.

Inventory Management Receiving Shipping Cross Training Team Collaboration Process Improvement Quality Control Logistics

Sales Associate

Harbor Freight Tools

Aug 2017 - Oct 2018 (1 year 2 months)

Drove repeat business by using product knowledge to make personalized recommendations (25% increase) and improved operational efficiency and customer retention through teamwork and prompt complaint resolution.

Customer Service Sales Product Knowledge Merchandising Teamwork Customer Retention

Retail Associate

Unknown

Improved operational efficiency and customer retention through teamwork and prompt complaint resolution, reducing return rates by 15% by effectively explaining product features and benefits.

Customer Service Complaint Resolution Customer Retention Team Collaboration Product Knowledge Operational Efficiency Communication

Retail Team Member

Unknown

Improved operational efficiency and customer retention through teamwork, prompt complaint resolution, and clearer product explanations that reduced return rates by 15%.

Customer Service Complaint Resolution Team Collaboration Product Knowledge Retention Improvement Operational Efficiency Communication

Retail Associate

Unknown

Optimized daily store routines and facilitated team collaboration to improve customer engagement and retention, reducing product return rates by 15% through effective explanations of features and prompt complaint resolution.