Looking for a job

Anna Krohn

@akrohn

Message

Customer-focused service professional skilled in communication, problem solving, and team collaboration.

United States

Message

What I'm looking for

I seek a client-focused role where I can provide customer support, collaborate with teams, and drive practical process improvements.

I am a customer-driven and service professional with a BA in Sociology and a proven track record of improving client satisfaction, retention, and operational efficiency across retail, materials handling, and in-home care settings. I build trusting relationships quickly, document and communicate client needs clearly, and have repeatedly contributed to process improvements that raised team performance.

My strengths include empathy, active listening, time management, and critical thinking; I have delivered measurable results such as reducing shipment discrepancies, improving processing times, and increasing repeat customers through personalized service. I seek roles where I can apply hands-on care skills, strong communication, and collaborative problem solving to support clients and teams.

Experience

Work history, roles, and key accomplishments

Current

In‑Home Caregiver

Current

Private Family

Jan 2022 - Present (4 years 2 months)

Implemented individualized care routines and adaptive daily living support based on evolving client needs, strengthening safety, comfort, and overall well-being in a home environment.; Documented care plans and progress notes to effectively communicate with family members, contributing to cohesive care and improved client outcomes.

Empathy Communication Time Management Detail Oriented Customer Relationship Management

Materials Handler

AAFES

Oct 2019 - Nov 2020 (1 year 1 month)

Optimized dock and put-away workflows and standardized labeling to cut average unloading and processing time per truck by 15%; improved documentation accuracy reducing discrepancies by 15% and implemented safety training that lowered incidents by 10%.

Receiving Cross Training Team Collaboration Process Improvement Quality Control Logistics Time Management Multitasking

Sales Associate

Harbor Freight Tools

Aug 2017 - Oct 2018 (1 year 2 months)

Drove repeat business by using product knowledge to make personalized recommendations (25% increase) and improved operational efficiency and customer retention through teamwork and prompt complaint resolution.

Customer Service Sales Product Knowledge Merchandising Teamwork Customer Retention