Karlie Gunnells
@karliegunnells
Dedicated customer service representative with extensive logistics experience.
What I'm looking for
I am a committed customer service representative with a diverse background in logistics and clerical work. My experience spans various roles, including working as a Picker/Packer at Amazon and a Sales Associate at Walmart, where I honed my skills in customer care and inventory management. I thrive in fast-paced environments and enjoy helping customers find solutions to their needs.
Throughout my career, I have volunteered for organizations like Operation Care International and the American Red Cross, where I provided support to those in need. My ability to connect with individuals from all walks of life has been a key asset in my roles. I am passionate about creating a welcoming atmosphere and ensuring that every customer feels valued and heard.
Experience
Work history, roles, and key accomplishments
Set-up & Veterans Assistant
Operation Care International
Dec 2018 - Dec 2018 (0 months)
Volunteered at the Operation Care International Christmas Party for the homeless and impoverished, assisting over 100 organizations in providing services. Managed event set-up over three days and served female veterans with personalized support.
Picker/Packer
Amazon
Oct 2016 - Apr 2017 (6 months)
Responsible for picking, packing, and batching orders for fulfillment. Ensured accurate and timely delivery of grocery items requested by consumers.
Disaster Relief Case Manager
American Red Cross
Apr 2016 - Jun 2016 (2 months)
Managed disaster relief cases, including data input and communication with disaster victims. Provided referrals, financial assistance, and access to various support services.
Carhop/Cashier
Sonic Drive-In
Jan 2011 - Jul 2011 (6 months)
Performed duties as a Carhop and Cashier, including delivering orders, handling cash, and stocking. Responsible for opening and closing procedures and ensuring customer satisfaction.
Customer Service Representative
FedEx Kinkos
Jan 2008 - Apr 2008 (3 months)
Processed specialty orders, payments, and managed shipping and receiving operations. Conducted inventory control, audits, and completed smaller scale projects.
Sales Associate/Cashier
Walmart
Oct 2005 - Apr 2006 (6 months)
Assisted customers in finding merchandise, stocked and received goods, and maintained zoned areas. Managed cash till, processed various payment types, and handled problem-solving and de-escalation.
Carhop/Cashier
Sonic Drive-In
Jan 1999 - Aug 1999 (7 months)
Delivered orders, managed money, controlled inventory, and provided customer service. Responsible for opening and closing duties and ensuring customer follow-up.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
N/A, Psychology
2009 - 2010
Studied Psychology at the University of Phoenix, focusing on foundational concepts within the field. Completed some college coursework during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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