Open to opportunities

Tiffany Cummons

@tiffanycummons

Message

I lead supply chain and business operations teams that improve efficiency, growth, and customer service.

United States

Message

What I'm looking for

I'm looking to lead people-centered operations teams where I can improve processes, develop employees, strengthen cross-functional collaboration, and use data to support growth, customer service, and business goals.

I've led business operations at Pacific Arc, where I helped drive a 300% sales increase within two years while coordinating procurement, warehouse operations, engineering, marketing, accounts receivable, and e-commerce.

I manage teams, staffing, payroll, hiring, bookkeeping, supplier relationships, and operational processes. I also partner with web developers to test proprietary software fixes, optimize e-commerce listings, and reduce order errors while improving productivity.

Currently, I lead call center and administrative operations at Nexs Medical, coordinating patient scheduling across seven locations and supporting a strong patient experience through clear procedures and timely escalation management.

Experience

Work history, roles, and key accomplishments

Current

Call Center Manager

Current

Nexs Medical

Jan 2026 - Present (8 months)

Lead a team of 8 call center and administrative staff, overseeing day-to-day operations and process improvement. Develop and refine call handling procedures to enhance patient experience and satisfaction.

Operations Management Team Leadership Customer Service Process Improvement Call Center Management Patient Scheduling Escalation Management

Vice President

Pacific Arc

Oct 2018 - Oct 2025 (7 years)

Vice President at Pacific Arc, overseeing all daily operations, inventory management, bookkeeping, payroll, scheduling, project management, and staffing. Worked with both remote and on site staff regularly.