Marlana Koref
@marlanakoref
Operations and Customer Success leader improving logistics and customer outcomes remotely.
United StatesWhat I'm looking for
I’m a results-driven Operations & Customer Success professional with 7+ years of leadership experience managing high-volume operations, customer relations, and team training. I’m known for staying calm under pressure while resolving complex customer inquiries and escalated complaints.
Throughout major transitions, including a corporate ownership change and a major acquisition, I helped maintain operational continuity. I led daily business operations and customer-facing workflows aligned to corporate performance metrics and service level standards.
I’m highly organized and tech-savvy—managing inventory logistics, digital ordering systems, and vendor coordination by cross-referencing vendor invoices and identifying discrepancies to minimize shrink. I also handled daily financial auditing, data reconciliation, and shift reporting using corporate software to ensure accurate cash flows and digital ledger deposits.
As a leader, I supervised, trained, and mentored onboarding team members, developing training materials to build an empathetic, high-performance service culture. After a resolved operations-and-family logistics sabbatical, I’m prepared to bring strong communication, conflict resolution, and remote operational expertise to a corporate role.
Experience
Work history, roles, and key accomplishments
Operations & Logistics Coordinator
Operations & Logistics Coordinator (Family Care)
Mar 2023 - Present (3 years 4 months)
Managed personal and family logistics responsibilities, including complex healthcare scheduling, multi-party communications, and family budgeting. Maintained computer literacy, time management, and organization for a planned return to a full-time remote corporate role.
Operations & Logistics Coordinator
Planned Career Sabbatical
Mar 2023 - Present (3 years 4 months)
Coordinated family operations and logistics, including complex healthcare schedules, multi-party communications, and family budgeting. Managed time and organization through a fully resolved personal/family logistics period while staying prepared for a future remote corporate role.
Assistant Manager, Operations & CS
Dec 2016 - Mar 2023 (6 years 3 months)
Provided continuous operations and customer service leadership through a corporate ownership transition, ensuring alignment with performance metrics and service levels. Managed high-volume workflows including team training, inventory logistics, financial auditing, and resolution of escalated customer complaints.
Operations & Customer Service Manager
Dec 2016 - Mar 2023 (6 years 3 months)
Maintained operational continuity and led daily customer-facing workflows for a high-volume location through a corporate ownership transition. Supervised and trained onboarding team members, managed inventory logistics to minimize shrink, performed financial audits and shift reporting, and resolved escalated customer complaints.
Customer Support Specialist
Flash Foods
Feb 2016 - Dec 2016 (10 months)
Delivered fast, accurate account and transaction support for hundreds of clients per day while maintaining financial tracking and balance sheets. Supported digital inventory updates and was promoted to the management team based on problem-solving and communication.
Education
Degrees, certifications, and relevant coursework
Homeschool Program
High School Diploma, Homeschool Program
Completed a High School Diploma through a homeschool program in Gray, Georgia.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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