Tyler Beltran

I’m a results-driven Operations Manager with 12+ years of progressive leadership experience in high-volume, team-driven environments. I’m known for optimizing workflows, building high-performing teams, and delivering measurable improvements in efficiency, customer satisfaction, and financial performance.

At Panda Restaurant Group Inc., I direct day-to-day operations for a high-volume business unit with full accountability for staffing, performance metrics, and operational standards. I design and implement scalable systems and SOPs, manage end-to-end workforce functions for a team of 20+ employees, and monitor KPIs across departments to track productivity and goal attainment. I also oversee inventory procurement and control to reduce waste, manage P&L responsibilities to achieve margin targets, and uphold quality assurance standards and compliance protocols for consistent service delivery.

Earlier, I supervised customer service teams as a Customer Service Supervisor at JPMorgan Chase & Co., handling complex client issues, leading de-escalation, and coaching to improve performance metrics while maintaining strict compliance. Across roles from Operations Supervisor to Customer Support Specialist, I’ve consistently focused on structured troubleshooting, accurate reporting, and accountable leadership—so I’m now seeking a business operations or management role where leadership, process improvement, and accountability drive growth.