Open to opportunities

Giselle Sicle

@gisellesicle

Message

Operations executive and COO driving KPI-driven efficiency and high-performing teams.

United States

Message

What I'm looking for

I’m looking for an operations leadership role where I can own KPIs, streamline processes with SOPs, and build high-performing teams—partnering with executives on budgeting, forecasting, and continuous improvement to drive measurable efficiency.

I’m an operations executive with 10+ years of experience leading operations, process improvement, and cross-functional teams across e-commerce and healthcare environments. I’m known for driving efficiency, managing KPIs, and developing high-performing teams that improve service quality.

As Chief Operating Officer, I lead day-to-day operations for a $100M revenue organization and partner with executive leadership on strategic planning, budgeting, forecasting, and operational performance. I implement SOPs and process improvements, oversee hiring and performance management, and continuously monitor KPIs to drive measurable performance gains.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Monument Metals

Apr 2021 - Present (5 years 2 months)

Led day-to-day operations for a $100M revenue organization across customer service, shipping, and operational support. Partnered with executive leadership on strategic planning, budgeting, forecasting, and implemented SOPs/process improvements to increase efficiency, accountability, and service quality.

Operations Management SOP Development Workforce Planning Budget Management Process Improvement Customer Service Operations Strategic Planning Team Leadership

Assistant Operations Manager

Enhanced Medication Services

Feb 2019 - May 2020 (1 year 3 months)

Managed high-volume healthcare call center operations supporting patients, providers, and pharmacies. Supervised staffing, scheduling, training, and performance management while monitoring KPIs, compliance, and quality assurance to drive workflow optimization.

Call Center Operations Workforce Management KPIs Compliance Auditing Quality Assurance Workforce Scheduling Process Improvement Customer service management

Operations Manager

Dental Care Alliance

Mar 2016 - Feb 2019 (2 years 11 months)

Managed operations and financial oversight for a $3M patient portfolio, leading a 25-person administrative and clinical support team. Directed budgeting, procurement, inventory, and daily office operations while maintaining efficiency and production goals.

Operations Management Budget Management Procurement Inventory Management Team Leadership Workforce Planning Customer Service Operations

Pediatric/Orthodontic Supervisor

Dental Care Alliance

Jan 2013 - Feb 2016 (3 years 1 month)

Managed billing, insurance, and account operations for a $6M patient portfolio and supervised a 10-person team across pediatric and orthodontic departments. Improved operational workflows, vendor processes, and patient retention initiatives.

Billing Operations Insurance Management Workflow Optimization Patient Retention Team Leadership Vendor Management Data Analysis Compliance Auditing