Thelma Wanjuga

I am a results-oriented retail operations and customer support professional with hands-on experience managing inventory, store operations, and customer-facing services across physical and online channels. I use CRM and e-commerce tools such as Shopify, Zoho, and Gorgias to manage customer interactions and order fulfilment efficiently.

In my current role as Stock Manager, I manage end-to-end inventory across a warehouse and multiple retail locations, conduct regular stock takes, and coordinate replenishment to prevent stockouts—efforts that reduced stock variances by 15–20%. As a Store Manager and Beauty Advisor at Yves Rocher, I led full-store operations, executed promotions that drove 25–30% sales growth, and improved stock turnover while reducing overstock by about 20%.

I bring practical experience resolving customer complaints, supporting dispatch and delivery verification, maintaining POS and customer databases, and supporting sales through upselling. I am committed to maintaining service quality, accuracy, and professionalism while supporting growth in retail environments.