Thelma Wanjuga
@thelmawanjuga
Entry-level IT Support professional skilled in troubleshooting, end-user support, and CRM systems.
KenyaWhat I'm looking for
I’m an entry-level IT Support professional with hands-on experience in technical troubleshooting, end-user support, and hardware and software assistance. Through my IT internships, I supported users with computer, printer, and connectivity issues, and helped with system setup, maintenance, and configuration tasks.
Alongside IT support, I’ve strengthened my customer service and operations through roles that used Zendesk and internal CRM systems for issue resolution, as well as data entry, documentation, reporting, and administrative IT operations. I’m fast to learn, highly organized, and focused on keeping day-to-day systems running smoothly while improving accuracy in support and records.
Experience
Work history, roles, and key accomplishments
Stock Controller
Viara Vision
Jan 2023 - Present (3 years 5 months)
Managed inventory records and stock levels to support operational efficiency, including stock replenishment and distribution to retail outlets. Maintained accurate inventory documentation and reports, improving stock tracking and reducing stock discrepancies.
Beauty Advisor and Store Assistant
Yves Rocher Kenya
Jan 2020 - Jan 2023 (3 years)
Managed daily store operations and maintained customer databases and digital sales records. Resolved customer support issues using Zendesk and internal CRM systems while handling stock organization, dispatch processes, and operational reporting.
IT Support Intern
Africa International University
Nov 2019 - Jan 2020 (2 months)
Supported staff and users by troubleshooting hardware, software, and network connectivity issues. Contributed to system monitoring, basic IT administration, and resolution of support requests.
IT Support Intern
Kenya National Commission of Human Rights
Jan 2019 - Apr 2019 (3 months)
Provided technical troubleshooting and end-user support, including hardware and software maintenance for office users. Assisted with basic system setup, documentation, and day-to-day IT administration.
Sales Representative
Mango Spanish Fashion
Assisted customers with inquiries and purchases while maintaining product displays and supporting stock organization. Processed transactions and contributed to inventory management and reporting to support customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management (KIMS)
Diploma in Sales and Marketing Management, Sales and Marketing Management
2023 -
Pursuing a Diploma in Sales and Marketing Management, supporting practical learning through ongoing study.
Kiriri Women’s University of Science and Technology
Diploma in Information Technology, Information Technology
2018 - 2019
Completed a Diploma in Information Technology, building a foundation in IT support and related technical skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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