Open to opportunities

GRACE LUSENO

@graceluseno

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IT Support Specialist with over 5 years of experience.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my IT skills in a collaborative environment, with opportunities for professional growth and development.

I am an IT Support Specialist with over 5 years of experience in system administration, customer service, data analysis, and ICT support. My expertise lies in troubleshooting, networking, programming, and database management, which has allowed me to excel in high-pressure environments while supporting research data systems and managing IT infrastructure.

Throughout my career, I have demonstrated a proven track record in enhancing customer experiences and optimizing operational efficiency. My role as a Retails Operation Manager has honed my skills in staff management, inventory oversight, and budget management, while my experience as an I.T System Administrator has equipped me with the technical skills necessary to maintain and troubleshoot complex systems. I am passionate about leveraging technology to drive business success and improve service delivery.

Experience

Work history, roles, and key accomplishments

K-

Current

Retails Operation Manager

Current

K-CollectionsandFashion

Aug 2019 - Present (5 years 11 months)

Managed staff, including hiring, training, and performance, while overseeing inventory to optimize stock levels and minimize waste. Ensured high customer service standards, addressed inquiries, and implemented strategies to enhance the overall shopping experience.

Inventory Management Customer Experience Sales and Marketing Budget Management

I.T System Administrator & Debt Collector

Swipe Recoveries Ltd

Nov 2019 - Aug 2024 (4 years 9 months)

Installed and maintained software, hardware, and network systems, performing system performance monitoring and troubleshooting. Managed qualitative and statistical data analysis tasks, updated databases, and contacted clients for loan repayment.

Installation Data Analysis Database Management Debt Collection

Research Assistant

AMPATHPlus

Sep 2017 - Jun 2019 (1 year 9 months)

Collected, analyzed, and evaluated research data across platforms such as DHIS, AMRS, and Kenya EMR. Served as Study Coordinator for the Pediatrics Cascade project, developed project reports, and organized training workshops.

Data Collection Data Analysis Reporting

Debt Collector

Master Quick Recovery Services Ltd

Apr 2018 - Aug 2018 (4 months)

Engaged debtors to settle arrears and meticulously documented all interactions. Prepared comprehensive reports and maintained accurate records of all debt collection activities.

Debt Collection Debtor Engagement Documentation Report Preparation Record keeping

Data Clerk

Chulaimbo District Hospital

Aug 2016 - Oct 2016 (2 months)

Handled data entry, verification, and cleaning to ensure data accuracy and integrity. Ensured the secure handling of sensitive patient information in compliance with privacy regulations.

Data Entry Data Cleaning Information Security Patient Information Management

IT Intern

Masinde Muliro University of Science and Technology

Sep 2015 - Dec 2015 (3 months)

Provided essential lab support and assisted students with software-related issues. Maintained systems and supported university LAN connectivity to ensure smooth operations.

LAN Connectivity Troubleshooting

IT Attachment

Moi Teaching and Referral Hospital

Sep 2014 - Dec 2014 (3 months)

Conducted software installation and system troubleshooting to resolve technical issues efficiently. Supported users and maintained ICT systems and equipment to ensure optimal performance.

Installation System Troubleshooting User Support ICT System Maintenance Equipment Maintenance

Education

Degrees, certifications, and relevant coursework

Unknown

Certification, IT Essentials

Obtained a Certification in IT Essentials.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

Grade: Second Class Lower Division

Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT. Graduated with a Second Class Lower Division.

Nehema Institute of Science and Technology

Diploma, Information Communication and Technology

Grade: Module 2 (PASS), Module 3 (CREDIT)

Completed a Diploma in Information Communication and Technology from Nehema Institute of Science and Technology, achieving a PASS in Module 2 and a CREDIT in Module 3.