Yegon Evans

I am an enthusiastic and detail-oriented ICT Service Management professional with over 2 years of experience as an ICT Associate Intern. My background includes incident management, service desk operations, and process analysis, which has equipped me with a strong foundation in business requirements gathering, data analysis, and process optimization. I am eager to create solutions by leveraging my proven track record in analyzing data, improving processes, and collaborating with cross-functional teams to meet business needs.

During my internship at the Kenya Revenue Authority, I facilitated hardware and software installation, configuration, and maintenance, enhancing system functionality and user experience. I provided technical support for end-users, ensuring minimal disruption to daily business operations. My role involved managing asset inventory, assisting with routine maintenance, and delivering customer service by troubleshooting technical issues. I am committed to maintaining effective service delivery and achieving customer satisfaction goals through collaboration and clear communication.