BNBrian Ngugi
@brianngugi
Motivated IT professional with expertise in technical support and troubleshooting.
KenyaWhat I'm looking for
I am a motivated and detail-oriented IT professional with over two years of hands-on experience in providing comprehensive technical support and maintaining IT infrastructure. My proven track record includes resolving diverse hardware and software issues, managing inventory, and implementing effective IT solutions that enhance productivity and system efficiency. I have demonstrated expertise in offering remote assistance with a high first-call resolution rate, ensuring minimal downtime for users.
Throughout my career, I have provided technical support to staff and clients, achieving a 95% resolution rate and ensuring smooth daily operations. I have managed the installation, configuration, and maintenance of computer systems and peripherals, while also monitoring and maintaining IT infrastructure to address connectivity issues. My commitment to delivering exceptional service is evident in my ability to develop and implement backup and recovery procedures, enhancing data protection and minimizing potential data loss.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Pro Resume Crafters
Jan 2024 - Present (1 year 4 months)
Provided technical support to staff and clients, troubleshooting hardware, software, and network issues, achieving a 95% resolution rate. Managed installation, configuration, and maintenance of IT systems, enhancing productivity and efficiency.
ICT Intern
Kenya Pipeline Company
May 2022 - Jul 2022 (2 months)
Maintained accurate inventory records for ICT equipment and assisted in resolving user service requests, improving asset tracking efficiency and user satisfaction. Supported installation and configuration of computers and peripherals.
ICT Intern
Pan Africa Christian University
Jan 2020 - Mar 2020 (2 months)
Assisted in maintaining hardware and software systems, providing technical support to users, and improving network stability. Configured software on computers and offered remote assistance to minimize downtime.
Education
Degrees, certifications, and relevant coursework
Oracle University
Certified Associate, Cloud Data Management
2023 - 2023
Completed the Oracle Cloud Data Management Foundations Certified Associate course, focusing on essential cloud data management skills and practices.
KUKCA University
Bachelor's Degree, Information Technology
2020 - 2022
Earned a Degree in Information Technology, covering various aspects of IT infrastructure, software development, and technical support.
KUKCA University
Diploma, Information Technology
2018 - 2019
Completed a Diploma in Information Technology, focusing on practical IT skills and foundational knowledge in technology management.
KUKCA University
Certificate, Information Technology
2018 - 2018
Achieved a Certificate in Information Technology, providing essential skills in IT support and system management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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