Thalia Leon User
@thalialeonuser
I improve client support, data integrity, compliance, and daily operations across service-driven teams.
United StatesWhat I'm looking for
I've supported high-volume client service operations at TekSystems while contracted to Peckham, managing 80–200 inbound calls daily and documenting interactions for quality assurance and audit readiness.
At Bakkt, I processed digital-finance transactions with 100% accuracy while resolving client concerns under AML and compliance requirements. I also helped customers understand digital finance tools and services.
I've led frontline operations as an Assistant Store Manager at Starbucks and Store Manager at Brooklyn Pizza & Pasta, supervising teams, handling inventory, payroll, cash procedures, scheduling, training, and customer escalations.
Experience
Work history, roles, and key accomplishments
Supported daily store operations, supervised and coached team members, and oversaw inventory and ordering. Handled cash management procedures and ensured compliance with safety and labor regulations.
Customer Service Representative
TekSystems
Apr 2024 - Apr 2025 (1 year)
Managed 80–200 inbound calls daily using CRM ticketing systems, ensuring timely resolution and SLA compliance. Processed client documentation in accordance with U.S. Department of State and TSA regulations.
Processed financial transactions with 100% accuracy and resolved client concerns while adhering to AML and compliance regulations. Delivered consistent support and education on digital finance tools and services.
Store Manager
Brooklyn Pizza & Pasta
May 2018 - Dec 2021 (3 years 7 months)
Supervised 15+ employees, delegated daily tasks, and optimized work schedules. Boosted customer satisfaction and sales through targeted promotions and service training, and managed operations, payroll, and performance tracking.
Education
Degrees, certifications, and relevant coursework
Fresh Start Women's Foundation
Digital Marketing & E-Commerce Certification, Digital Marketing & E-Commerce
Completed a Digital Marketing & E-Commerce Certification in January 2023.
Amsterdam High School
Regents Diploma, General Studies
Earned a Regents Diploma from Amsterdam High School in New York in May 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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