Saiyeda Arif

Resolve complex web and mobile application issues, troubleshoot API and data integrations, and generate analytical reports to identify trends and recurring issues, improving time-to-resolution.

Led a 13–15 agent multi-channel support team for a high-volume enterprise client, monitored real-time KPIs, and improved service levels through coaching, staffing optimization, and stakeholder reporting.

Delivered multi-channel support handling 150+ cases per shift, managed escalations and technical order issues, and trained new hires to maintain high quality scores.

Supported launch and expansion of operations, coordinated and trained teams, and used data analysis to guide strategic decisions and track project milestones across multiple cities.

Managed children's apparel department operations including staff scheduling, cash handling, and customer issue resolution while maintaining compliance with safety standards.

Processed transactions accurately and supported add-on sales while following register procedures and loss prevention guidelines.

Provided fast-paced customer service in a high-volume environment while maintaining cleanliness and food safety standards.

Completed a Bachelor's Degree in Accounting with coursework covering core accounting principles and practices.

Completed intermediate studies with coursework preparing for transfer to a bachelor's program.