Tonyae Baker

I am an experienced inbound customer service professional with a proven track record of delivering high-quality support and maintaining strong client relationships. I have handled phone and chat interactions for tax software, Bank of America credit card services, and general customer inquiries.

In my roles I navigated multiple systems, assisted clients and internal users with troubleshooting and form entry, and processed payment and application requests. I consistently follow communication scripts to ensure accurate, professional, and helpful interactions.

As an assistant manager at Subway, I developed operational and leadership skills—creating schedules, managing inventory, closing procedures, and leading team meetings. I am ServSafe certified and accustomed to taking responsibility for shifts and training or filling in for team members when needed.

I bring strong communication, time management, and public-facing skills, and I aim to improve customer satisfaction with every interaction while supporting efficient operations and clear internal collaboration.