Pedro Gomez

Managed daily operations for a high-volume restaurant, overseeing scheduling, staffing, and performance tracking. Provided direct customer support, resolving complex guest issues calmly and professionally via phone, email, and in person.

Supported the successful opening of three new store locations, coordinating hiring, training, and operations setup. Delivered excellent customer service across phone, email, and in-person channels; helped resolve escalated guest concerns with professionalism and care.

Helped open a new store location, leading front-of-house setup, technology training, and new team member onboarding. Provided multi-unit support, traveling to three additional store locations to assist with operations, customer service recovery, and staff development.

Utilized digital platforms for order entry, scheduling, shift coverage, and reporting, ensuring seamless communication and reduced errors. Oversaw and adjusted staff schedules using scheduling software, optimizing labor efficiency while supporting team work-life balance.

Delivered exceptional guest service in a high-volume environment, consistently maintaining professionalism and responsiveness. Supported training of new bartenders and front-of-house team members, focusing on service standards, system use, and operational flow.

Provided phone-based support to clients, contractors, and vendors, answering inquiries related to product availability, orders, shipping, and returns. Resolved service issues and product discrepancies with professionalism, attention to detail, and a solutions-first mindset.

Provided outstanding customer service, answering guest questions, handling custom bakery orders, and resolving service concerns quickly and professionally. Assisted in training new bakery staff, focusing on product knowledge, food handling standards, and communication protocols.

Delivered exceptional customer service, answering guest questions and ensuring a smooth, welcoming front-end experience. Handled cash, credit card, and gift card transactions with accuracy and attention to detail.

Conducted quality audits to ensure compliance with food safety and service standards. Documented findings and reported discrepancies to management.

Led forklift operations, ensuring efficient material handling and adherence to safety protocols. Managed inventory movement and storage within the warehouse.

Operated press machinery to produce ceramic tiles, ensuring quality and efficiency. Performed routine maintenance and troubleshooting on equipment.

Completed high school education, earning a diploma. Developed foundational academic skills and prepared for further education or entry into the workforce.

Undertook supervisor instructions at Harrisburg Area Community College. Gained knowledge and skills relevant to supervisory roles, enhancing leadership capabilities.