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@lanettetaylor
Seasoned customer service professional
As a seasoned customer service professional with over 3 years of experience, I have honed my skills in store operations and customer engagement. My expertise in cash handling, inventory management, and resolving customer issues has enabled me to deliver exceptional service and ensure a positive experience for clients. With a strong background in supervisory roles, I am confident in my ability to leverage my skills and service excellence as an Assistant Manager.
Throughout my career, I have demonstrated my ability to manage daily operations, process transactions, and coach team members on customer service best practices. My experience in technical support has also equipped me with the skills to handle multi-faceted customer inquiries and maintain comprehensive records.
I am a results-driven individual with a passion for delivering exceptional customer service. I am excited to bring my skills and experience to a new role and contribute to a team that values service excellence.
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Work history, roles, and key accomplishments
Walgreens
Oct 2023 - Jun 2024 (8 months)
Managed daily operations, processed transactions, and delivered exceptional customer service as a Shift Lead.
Telvista
Jan 2023 - Jun 2023 (5 months)
Managed customer service inquiries, maintained records, and coordinated with the Contracts Coordinator.
IKEA
Aug 2021 - Apr 2022 (8 months)
Provided comprehensive assistance to customers, articulated product features, and managed financial transactions.
Circle K
Jan 2020 - Sep 2020 (8 months)
Promoted additional services, managed financial transactions, and provided customer support.
Sam's Club
Feb 2019 - Jan 2020 (11 months)
Managed financial transactions, coordinated pricing and billing, and provided customer support.
UnitedHealthcare
Apr 2018 - Feb 2019 (10 months)
Evaluated insurance policies, processed claims, and delivered customer support.
Degrees, certifications, and relevant coursework
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