Open to opportunities

Aisha Fane

@aishafane

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Customer service leader skilled in team coaching, compliance, and enhancing customer experiences.

United States

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What I'm looking for

I seek a people-focused role where I can coach teams, ensure compliance, improve operations, and deliver excellent customer experiences.

I am a customer service leader with extensive retail and food-service experience, focused on coaching teams, enforcing compliance, and improving operational standards. I consistently drive customer satisfaction through attentive service, upselling, and effective problem resolution.

My background includes supervisory and management roles at CSL Plasma, Claire’s, Aldi, Chipotle, and major retailers, where I managed shifts, trained staff, oversaw inventory and safety, and ran daily compliance and performance reports. I have documented success maintaining facility and equipment standards, executing merchandising plans, and improving store operations.

I bring strong communication, active listening, and analytical problem-solving skills, coupled with proficiency in Microsoft Office, Google Suite, POS systems, and basic Photoshop. I am collaborative, adaptable, and committed to creating an empowering work culture and delivering tailored customer solutions.

Experience

Work history, roles, and key accomplishments

Current

Quality Specialist

Current

CSL Plasma

Jul 2024 - Present (1 year 2 months)

Implement and document corrective actions to ensure compliance with CSL standards; oversee donor/product safety, shipment/receiving, and maintenance while coaching staff and running daily compliance reports.

Quality Assurance Compliance SOPs Documentation Equipment Maintenance Reporting

General Manager in Training

Claire's

Jan 2022 - Dec 2023 (1 year 11 months)

Supervised shifts, ensured accurate cash/safe counts, executed planogram changes, analyzed sales trends against goals, handled customer complaints, and maintained piercing station compliance.

Shift Supervision Cash Management Sales Analysis Merchandising Inventory Compliance

Assistant Store Manager

Great American Cookies

Jun 2023 - Sep 2023 (3 months)

Managed daily store operations including food preparation, customer service, cash/register and safe counts, and maintained cleanliness and projection planning to meet sales targets.

retail management Customer Service Store Cleanliness POS Team Supervision

Lead Store Associate

Aldi

Jan 2020 - Dec 2022 (2 years 11 months)

Supervised shifts and store presentation, managed merchandise ordering and inventories, delivered customer service to boost sales, and handled returns and floor maintenance.

Team Leadership Inventory Management Merchandising Customer Service Returns Processing Store Operations Time Management

General Merchandising Team Member

Target

Jan 2020 - Dec 2020 (11 months)

Maintained inventory levels and product displays across departments, met stocking time targets, and ensured sales floor cleanliness and merchandising standards.

Merchandising Stocking Inventory Control Time Management Visual Presentation

Service Manager

Chipotle Mexican Grill

Jan 2016 - Dec 2020 (4 years 11 months)

Performed managerial duties including staff training and scheduling, inventory and food ordering, cash reconciliation, and led teams to deliver high-quality food and customer service.

Team Leadership Training Scheduling Inventory Management Food Safety Customer Service Operations

Early Morning Freight Worker

Kohl's

Jan 2016 - Dec 2016 (11 months)

Unloaded and organized merchandise prior to store hours, moved product to sales floor, and assisted customers and cashiers to maintain efficient store opening operations.

Stocking Merchandising Time Management Store Operations