JWJessica Whitaker
@jessicawhitaker
Hardworking customer-service oriented manager with strong accounting and operations experience.
United StatesWhat I'm looking for
I am a hardworking, quick-learning professional with multi-year experience in retail, food service, janitorial supervision, and customer support. I hold an Associate's degree in Accounting and have managed cash handling, paperwork, staff oversight, and store operations.
My background includes supervisory roles at janitorial accounts, assistant/manager positions in retail and food service, and customer service representative work handling calls, appointments, payments, and account updates. I bring proven experience in bookkeeping, order processing, and improving customer support processes.
I am authorized to work in the US and I pride myself on enthusiasm, reliability, process improvement, and clear communication to support teams and customers effectively.
Experience
Work history, roles, and key accomplishments
HLWarehouse Putter
Hobby Lobby
May 2024 - Jul 2024 (2 months)
Prepared and repacked products for store shipments in a high-volume warehouse, ensuring correct counts and timely dispatch to retail locations.
Supervisor
ECES Inc
May 2021 - May 2024 (3 years)
Supervised janitorial and restoration teams, performed professional carpet cleaning and tile restoration, and managed water damage remediations and related paperwork.
NSAnswered customer calls, managed account information, scheduled appointments, and processed payments and refunds while maintaining product knowledge.
Store Manager
Turks Country Store
Mar 2019 - Nov 2020 (1 year 8 months)
Managed store operations including customer service, inventory stocking, cash handling, ordering, and bookkeeping to maintain daily retail performance.
Assistant Manager
Taco Mayo
Jul 2018 - Mar 2019 (8 months)
Oversaw staff and food prep operations, managed cash transactions, handled orders and invoices, and ensured customer service standards were met.
FDAssistant Manager
Family Dollar
Jan 2015 - Jul 2018 (3 years 6 months)
Managed store transactions and bank deposits, supervised employees, and maintained customer service and register operations.
Education
Degrees, certifications, and relevant coursework
OUOklahoma State University–Stillwater
Associate's degree, Accounting
2010 - 2013
Completed an Associate's degree in Accounting at Oklahoma State University–Stillwater from August 2010 to May 2013.
Earlsboro High School
High School Diploma, High school or equivalent
2006 - 2010
Earned a High School Diploma (or equivalent) from Earlsboro High School from August 2006 to May 2010.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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