Nathalie M
@nathaliem
Experienced store manager with strong organizational and customer service skills.
What I'm looking for
As a dedicated professional with extensive experience in retail management, I have honed my skills in team leadership, customer service, and operational efficiency. My role as a Store Manager at Dollar Tree allowed me to manage staff scheduling, oversee payroll accuracy, and ensure optimal store presentation. I take pride in my ability to coordinate merchandise organization and provide exceptional customer support, which has consistently contributed to a positive shopping experience.
Prior to my management role, I gained valuable experience in various positions within the food service industry, including as a Prep Cook and Associate Trainer. These roles taught me the importance of teamwork, attention to detail, and maintaining high standards of cleanliness and service. I am passionate about creating a welcoming environment for customers and fostering a collaborative atmosphere among team members.
Experience
Work history, roles, and key accomplishments
Store Manager
Dollar Tree
Nov 2019 - Apr 2025 (5 years 5 months)
Managed staff scheduling weekly to ensure optimal coverage and approved payroll, ensuring accuracy of employee hours. Provided comprehensive customer service support by assisting cashiers and directly addressing customer needs. Coordinated the unloading, organization, stocking, and merchandising of store shelves to maintain product availability and presentation.
Store Manager
Dollar Tree
Nov 2019 - Apr 2025 (5 years 5 months)
Managed staff scheduling weekly to ensure optimal coverage and approved payroll, ensuring accuracy of employee hours. Provided comprehensive customer service support by assisting cashiers and addressing customer needs, while also coordinating the unloading and organization of merchandise from delivery trucks.
Prep Cook
Warrenside Tavern
May 2015 - Oct 2016 (1 year 5 months)
Prepared food items and dressings to efficiently support line cooks during peak hours, ensuring all preparations adhered to recipes and safety standards. Maintained a consistently clean and organized kitchen workspace to facilitate efficient operations.
Prep Cook
Warrenside Tavern
May 2015 - Oct 2016 (1 year 5 months)
Prepared various food items and dressings to efficiently support line cooks during peak hours. Ensured all ingredient preparation adhered strictly to recipes and established safety standards. Maintained a consistently clean and organized kitchen workspace to facilitate efficient operations.
Team Member
Dunkin Donuts
Feb 2015 - Jan 2016 (11 months)
Prepared coffee and food items for customers, consistently ensuring quality and accuracy in every order. Restocked food and beverage stations to maintain smooth daily operations and upheld store cleanliness by diligently following cleaning protocols and health standards.
Team Member
Dunkin Donuts
Feb 2015 - Jan 2016 (11 months)
Prepared coffee and food items for customers, consistently ensuring high quality and accuracy in every order. Efficiently restocked food and beverage stations to ensure smooth daily operations and continuous product availability. Maintained overall store cleanliness by diligently following established cleaning protocols and health standards.
Associate Trainer
Panera Bread
Mar 2012 - Jul 2013 (1 year 4 months)
Trained new associates in food and beverage preparation, customer service, and adherence to store protocols. Operated cashier and barista stations, consistently providing excellent service in a fast-paced environment. Performed cleaning duties to ensure a clean and inviting store environment and restocked/organized food and beverage stations to maintain service flow.
Associate Trainer
Panera Bread
Mar 2012 - Jul 2013 (1 year 4 months)
Trained new associates in food and beverage preparation, customer service best practices, and adherence to store protocols. Operated both cashier and barista stations, consistently providing excellent service in a fast-paced environment. Performed essential cleaning duties to ensure a clean and inviting store environment and restocked food and beverage stations to maintain service flow.
Online Shopper
Stop and Shop
Sep 2008 - May 2009 (8 months)
Selected and accurately packed items for customers who placed online orders, ensuring both quality and precision. Ensured that all perishable items were packed in a manner that preserved freshness and prevented damage during transit. Provided efficient and high-quality service to maintain consistent customer satisfaction.
Online Shopper
Stop and Shop
Sep 2008 - May 2009 (8 months)
Selected and packed items for customers who placed online orders, ensuring accuracy and quality for every shipment. Ensured that perishables were packed in a manner that preserved freshness and prevented damage during transit. Provided efficient and high-quality service to consistently maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Warren County Community College
Associate in Arts, Liberal Arts
Currently pursuing an Associate in Arts degree in Liberal Arts. Anticipated to graduate in May 2027.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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