Ja'Nir Brazzle

I’m a dedicated customer service and technical support professional with extensive experience in shift management, retail operations, and customer relationship management. I bring a proven track record of resolving complex customer issues while keeping service quality and operational efficiency strong.

As a SHIFT MANAGER (HSL) / INSIDER at PAPA JOHN'S PIZZA, I oversee daily operations and supervise a team of 20+ employees, ensuring performance and adherence to company standards. I manage and maintain accurate inventory control systems, handle cash management responsibilities, and resolve customer complaints to protect quality service.

In customer-facing technical roles, I resolve 60-100 inquiries per hour through inbound and outbound calls with exceptional technical support. I troubleshoot complex software issues, drive additional revenue through strategic upselling, process orders accurately, collaborate cross-functionally to resolve escalated issues, and improve the customer experience.

I’m also currently attending Aviation Institute of Maintenance to obtain Airframe and Powerplant certifications, reflecting my commitment to continuous learning. I’m proud of my people-first approach, clear communication, and the drive to turn every interaction into a positive outcome.