Open to opportunities

Temitayo Arinmo

@temitayoarinmo1

Detail-oriented customer service representative and virtual assistant supporting smooth operations and customer satisfaction through efficient communication.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customers and operations remotely—handling emails, calls, CRM, and reporting—so teams run smoothly and customers feel fully supported.

I’m a detail-oriented customer service representative and virtual assistant with over 4 years of experience in administrative support, customer communication, and business operations. I manage calendars, emails, records, and customer interactions to keep day-to-day work organized and responsive.

In my customer service roles, I handled complaints, resolved issues, and managed inquiries through phone, chat, and social media. I also supported order management, follow-ups, cancellations, and returns while keeping customer and financial records accurate.

As a business manager, I coordinated daily operations, schedules, and internal communications, and prepared reports and documentation for executive meetings. I work with tools like Google Workspace and Microsoft Office, and I bring analytical support from my ALX Africa Data Analytics certification (including Power BI and basic SQL) to support operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Rep & Sales Support

Teewhy Stitches

Jan 2025 - Mar 2026 (1 year 2 months)

Maintained customer relationships and handled complaints to resolve customer issues and ensure satisfaction. Managed phone calls, messages, and social media inquiries and provided administrative support for daily business operations.

Customer Service Complaint Handling Customer Satisfaction Phone Support Social Media Inquiries Administrative Support

Business Manager

OS Studios

Dec 2020 - Oct 2024 (3 years 10 months)

Coordinated daily business operations, schedules, and internal communications. Managed vendor and client correspondence, organized records and reports for decision-making, supervised staff, and prepared documentation for executive meetings while ensuring compliance with company policies.

Business Operations Management Scheduling Internal Communications Reporting Staff Supervision Executive Meetings Compliance Support

Customer Service Representative

Tolas Service Global Resources

Apr 2019 - Oct 2020 (1 year 6 months)

Handled customer inquiries via email, phone calls, and chat platforms, and managed orders including cancellations, returns, and follow-ups. Maintained customer and financial records, supported basic bookkeeping and budgeting, and prepared operational reports and general office coordination tasks.