Open to opportunities

Chidinma Juliet

@chidinmajuliet

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Results-driven customer service professional with 9 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven Customer Service Professional with over 9 years of experience in customer support and administrative roles. My expertise lies in managing high volumes of customer interactions across multiple channels, including phone, live chat, and email. I am proficient in using CRM tools, Microsoft Office Suite, and e-commerce platforms to deliver efficient service and maintain accurate records.

Throughout my career, I have developed strong problem-solving skills and a proactive approach to customer service. I thrive in fast-paced environments and am adept at multitasking while ensuring top-notch service delivery. My experience includes developing and maintaining relationships with customers, assisting in data entry, and managing logistics for travel and events, all while maintaining confidentiality and accuracy.

I am passionate about providing exceptional customer support and continuously improving processes to enhance customer satisfaction. I am adaptable to remote work environments and eager to learn new processes that contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vaplax Integrated Services

Jan 2024 - Jan 2024 (0 months)

Developed and maintained relationships with customers, ensuring high levels of satisfaction and engagement. Provided exceptional customer support through phone, email, and live chat to resolve inquiries and issues promptly.

Customer Support Relationship Management Data Entry Payroll Management Communication Skills Problem Solving CRM Software Multitasking

Customer Service Representative

FADS MAIL LTD.

Jan 2020 - Jan 2024 (4 years)

Provided exceptional customer support through phone, email, and live chat to resolve inquiries and issues promptly. Developed and maintained digital filing systems for customer and business records.

Customer Support Digital Filing Systems Communication Skills Problem Solving Logistics Coordination CRM Software Multitasking Customer Satisfaction

Accounting Administrative Assistant

First Baptist School

Jan 2017 - Jan 2020 (3 years)

Handled customer service tasks, resolving payment-related issues and maintaining positive relationships. Assisted in data entry, invoice processing, and payroll management while maintaining confidentiality and accuracy.

Customer Service Payment Processing Data Entry Invoice Management Payroll Management Communication Skills Problem Solving Confidentiality

Administrative Office Assistant

Charis Business Center

Jul 2015 - Jan 2017 (1 year 6 months)

Provided customer support via email, chat, and phone, handling inquiries and complaints professionally. Managed office communications, scheduling, and administrative tasks to ensure smooth operations.