Open to opportunities

Ogunleye Daniel

@ogunleyedaniel

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Customer-focused virtual assistant and customer service specialist.

Nigeria

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What I'm looking for

I seek remote or hybrid roles providing customer support or virtual administrative assistance with opportunities for growth, collaborative teams, and clear processes to improve client experience.

I am a resourceful and motivated customer service and virtual administrative professional with extensive experience managing client communications, resolving escalations, and providing technical support. I have supported executives and business operations through efficient scheduling, document management, online research, and remote collaboration, consistently maintaining confidentiality and improving service quality.

My track record includes training new team members, implementing CRM record-keeping practices, conducting market research, and coordinating virtual meetings using Zoom, Microsoft Teams, and Google Meet. I am proficient with Microsoft Office, CRM software, and social media management tools, and I deliver reliable remote support that enhances operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Pegasus Enterprises

Feb 2022 - Jan 2025 (2 years 11 months)

Responded to customer inquiries via phone, email, and chat and resolved escalated complaints to retain loyalty; maintained CRM records and processed orders, improving service efficiency and satisfaction.

Customer Service CRM Order Processing Cross Functional Collaboration Customer Feedback

Virtual Assistant (Part-Time)

Pegasus Enterprises

Feb 2022 - Jan 2025 (2 years 11 months)

Managed executive email and calendars, performed data entry and digital filing, coordinated virtual meetings and prepared reports to improve administrative efficiency and remote collaboration.

Data Entry Microsoft Office Zoom Remote Collaboration

Customer Service Intern

Apostolic Faith Printing Press

Jan 2021 - Jan 2022 (1 year)

Assisted with customer inquiries via email and phone, logged feedback for process improvement, supported order tracking and maintained digital transaction records to enhance service responsiveness.

Customer Support Data Entry Virtual Collaboration

Virtual Assistance Officer

Abibcom Press

Jan 2008 - Dec 2009 (1 year 11 months)

Managed executive calendars and email correspondence, performed data entry and online research, coordinated virtual meetings and prepared reports to support remote operations.

Calendar Management Data Entry Online Research Zoom document preparation