Cossisor Nwobi

I’m an administrative and customer support professional with 3+ years of experience helping teams stay organized and ensuring customers receive the support they need. I handle daily operations like calendar management, email responses, data entry, and other administrative duties with a focus on reliability and detail.

In customer support, I’ve responded to 30+ customers daily through email and live chat, resolving issues quickly and reducing response time by 30%. I maintain detailed customer records in CRM systems and help onboard new customers by guiding them through processes.

As a remote/freelance Virtual Administrative Assistant, I manage inboxes, schedule appointments, organize documents, and conduct online research to prepare reports. I also handle customer follow-ups and data entry so clients can stay organized and meet deadlines.

Previously as an Office Administrator in a textile company, I supervised daily store operations, supported a team of staff, handled cash transactions, reconciled daily sales, and maintained accurate financial records. I processed 100+ monthly orders with correct invoicing and documentation while keeping records organized to support smooth business operations.